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Part II:
Conceptual Planning and
System Design
1
2
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40
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387
388
3HORE4EL
1
Trademarks
2
Version Information
2
Company Information
2
Contents
3
HAPTER 4: ROUTING CALLS
4
HAPTER 6: DIALING PLAN
5
AND ORDERING
5
AND SERVICES
7
Part IV: Managing Cut-Over
10
Objectives
13
Audience
13
Organization
13
Documentation
13
Document Conventions
14
Preface – xvi ShoreTel, Inc
16
Part I: Introduction
17
Getting Started
19
Recommendations
20
Assembling the Team
20
ShoreCare ControlPoint
21
Phase 6: Cut-Over
24
System Overview
25
Distributed Call Control
26
Single System Management
28
System Reliability
28
Distributed Switch Control
29
Embedded IP Phone Display
29
IP Phone Keep Alive
29
IP Phone Failover
29
Distributed CDR
30
Integrated Applications
31
Directory Viewer
33
History Viewer
33
Call Detail Recording
33
Desktop Call Control Service
33
Unified Messaging Service
33
Optional Applications
34
Desktop Applications
35
ShoreGear-120/24
37
ShoreGear-60/12
37
ShoreGear-40/8
37
ShoreGear-T1
37
ShoreGear-E1
38
ShorePhone-AP100
38
ShorePhone-IP100
38
ShorePhone-IP110
39
ShorePhone-IP210
39
ShorePhone-IP212k
39
ShorePhone-IP230
39
System Capacity
41
System Design
45
Planning and System Design
47
Determine System Topology
48
Teleworker Sites
49
Telephone Requirements
49
WAN Connections
53
3 – 8 ShoreTel, Inc
54
Routing Calls
55
Trunk Considerations
57
After-Hours Call Routing
57
4 – 4 ShoreTel, Inc
58
Example Using Hunt Groups
61
4 – 8 ShoreTel, Inc
62
4 – 10 ShoreTel, Inc
64
Blended Call Routing
65
4 – 12 ShoreTel, Inc
66
Analyze Outbound Call Routing
67
4 – 14 ShoreTel, Inc
68
Trunk Planning and Ordering
69
Digital Loop-Start Trunks
71
Digital Wink-Start Trunks
72
T1 PRI Trunks
72
E1 PRI Trunks
73
SIP Trunks
73
Understanding Trunk Features
74
Caller ID Name
75
Direct Inward Dial (DID)
76
Outbound Caller ID
77
Tandem Trunking
77
Tie Trunks
77
Ordering Telephone Service
78
Analog Service
79
T1 Service
80
T1 PRI Service
81
Ordering Service
81
E1 PRI Service
81
5 – 14 ShoreTel, Inc
82
Dialing Plan
83
Define Digit Collection
84
Configuring External Numbers
86
6 – 8 ShoreTel, Inc
90
Define Digit Manipulation
91
On-Net Dialing
92
6 – 14 ShoreTel, Inc
96
6 – 16 ShoreTel, Inc
98
Network Call Routing
99
Define Network Call Routing
100
Account Codes
101
Trunk Availability
102
Telephone Planning
105
Application Considerations
106
Fax Machines and Modems
107
ShorePhone Telephones
108
Analog Phone Requirements
110
8 – 8 ShoreTel, Inc
112
Network Requirements and
113
Preparation
113
Overview
114
Advantages of Voice Over IP
114
Network Requirements
115
Bandwidth Requirements
115
Voice Encoding
116
Jitter for Voice Switches
119
Packet Loss
120
Bandwidth Management
120
• UDP = 5004
121
Spanning Tree Protocol
123
Echo Cancellation
123
WAN Technology Choices
124
Leased T1
125
Frame Relay
125
IP Address Assignment
126
• Format: Layer2Tagging=N
130
• Format: VlanId=X
130
Time Services
131
Virtual Private Network (VPN)
131
Tunneling
132
Encryption
132
Performance
133
Firewalls
134
Media Encryption
136
Example Network Topologies
138
Multisite Implementation
139
Multisite with VPN
140
Setting Admission Control
143
9 – 32 ShoreTel, Inc
144
Server Requirements
145
Hardware Requirements
146
Hard Disk Space Utilization
147
Software Requirements
149
Additional Considerations
150
10 – 8 ShoreTel, Inc
152
Planning Applications
153
Call Permissions
154
Voice Mail
155
Distributed Voice Mail
156
AMIS Protocol Support
156
SMDI Protocol Support
157
FindMe Call Handling
157
Call Sender
158
Planning Fax Handling
159
Using a Fax Server
160
11 – 14 ShoreTel, Inc
166
Private Numbers
168
Automated Attendant
169
Call Handling Delegation
169
Web Access
169
Hunt Groups
170
Hunt Group Applications
171
Workgroups
172
Barge In and Call Monitor
173
11 – 22 ShoreTel, Inc
174
ShoreWare Call Manager
175
SoftPhone
175
Enterprise Telephony Features
176
Paging Groups
177
Night Bell
177
Intercom
177
Call Recording
178
Make Me Conferencing
179
ShoreTel Conference Bridge
180
11 – 30 ShoreTel, Inc
182
Desktop Requirements
183
Site Requirements and
187
Switch Models
188
Voice Switch Requirements
189
Input Power
190
Power and Heat Dissipation
190
Environmental Requirements
190
Reliability and Availability
191
Connectors
192
13 – 8 ShoreTel, Inc
194
ShoreGear-120/24 Connectors
195
ShoreGear-60/12 Connectors
195
ShoreGear-T1 Connectors
196
ShoreGear-40/8 Connectors
196
ShoreGear-E1 Connectors
197
Racks and Cabling
198
Rack Overview
199
Connector Pinouts
200
Converter Patch Cable
203
RJ-45 LAN Connector
208
DB-9 Maintenance Connector
209
Legacy Integration
211
Introduction
212
Coordinated Dialing
212
Trunk Requirements
213
Coordinated Dialing Plan
213
PSTN Services
214
Multi-Site Integration
214
Single Site Integration
214
Consolidated Long Distance
215
Voice Mail Integration
215
14 – 6 ShoreTel, Inc
216
14 – 8 ShoreTel, Inc
218
14 – 10 ShoreTel, Inc
220
System Requirements
238
Connection Cable
238
Tie Trunk Configuration
239
Services Summary
239
Trunk Configuration
240
14 – 32 ShoreTel, Inc
242
Part III: Installation and
243
Configuration Process
243
IP Phone Installation
245
Setting IP Address Ranges
248
DHCP Settings
249
15 – 6 ShoreTel, Inc
250
Installing ShoreGear
251
Voice Switches
251
Backup Operator
252
Important Safety Instructions
252
Safety with Electricity
252
16 – 4 ShoreTel, Inc
254
Adding a ShoreGear-T1
257
Packaging Requirements
259
Regulatory Compliance
260
Physical Specifications
260
General Specifications
261
16 – 12 ShoreTel, Inc
262
Server Installation
263
• Unselect Index Service
264
17 – 4 ShoreTel, Inc
266
Figure 17-1 CD Browser
266
17 – 8 ShoreTel, Inc
270
Figure 17-9 Warning
271
Install
276
17 – 16 ShoreTel, Inc
278
17 – 18 ShoreTel, Inc
280
Desktop Installation
281
Notifying Users via Email
282
Installation Procedure
282
18 – 4 ShoreTel, Inc
284
ShoreWare Client Install
285
Configuring SoftPhone
289
18 – 10 ShoreTel, Inc
290
Microsoft Outlook 2000:
296
Upgrade Procedures
297
User Licensing
298
Other Considerations
299
Changing the Server Name
300
Part IV: Managing Cut-Over
301
Cut-Over
303
Cut-Over Requirements
304
Cut-Over Implementation
304
Basic Cut-Over Checklist
305
Trunking Cut-Over
305
Cut-Over of Remaining Devices
306
Cut-Over Coverage
306
Cut-Over Worksheet
307
19 – 6 ShoreTel, Inc
308
Training
309
Training Materials
310
End-User Training
310
Operator Training
310
Workgroup Training
311
System Administrator Training
311
20 – 4 ShoreTel, Inc
312
International Planning and
315
Installation
315
Call Managers
316
Desktop Operating System
316
International Trunking
317
International Telephones
317
Dialing Plan Considerations
318
ShoreGear IPBX Voice
319
Switches
319
ShoreGear IPBX Voice Switches
322
B – 4 ShoreTel, Inc
322
ShoreGear-24 Connectors
324
ShoreGear-12 Connectors
325
B – 8 ShoreTel, Inc
326
B – 12 ShoreTel, Inc
330
IP Phone Configuration
337
Navigating the Phone Menu
338
Menu Options
339
230/530/560/560g and BB24
340
C – 6 ShoreTel, Inc
342
C – 8 ShoreTel, Inc
344
Enabling Internet Access to
345
ShoreTel Web Access
345
Example 1:
346
Example 2:
347
About the httpd.conf file
347
D – 4 ShoreTel, Inc
348
ShoreWare Clients on Citrix
349
E – 4 ShoreTel, Inc
352
Citrix Application Mode
353
E – 6 ShoreTel, Inc
354
Session Initiated Protocol
355
Supported RFCs
356
General SIP Comments
356
F – 4 ShoreTel, Inc
358
Configuration
360
Configure the SIP Device
367
F – 14 ShoreTel, Inc
368
Glossary
369
Glossary – 6 ShoreTel, Inc
374
2 ShoreTel, Inc
376
4 ShoreTel, Inc
378
6 ShoreTel, Inc
380
8 ShoreTel, Inc
382
10 ShoreTel, Inc
384
12 ShoreTel, Inc
386
14 ShoreTel, Inc
388
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