ShoreTel IP100 Spezifikationen PDF herunterladen (Seite 178)

Planning Applications and Services

11 – 26 ShoreTel, Inc.

An intercom call to an idle IP phone is auto-answered and connected through the called

party's speakerphone. Immediately after the call is auto-answered, the called party

hears an announcement tone and the calling party hears a beep tone. If the called

phone was taken off-hook automatically, the switch puts the phone back on-hook when

the intercom call terminates.

An intercom call to an analog phone or SoftPhone that is off-hook with no active call

(for example, in hands-free mode) is auto-answered through the audio device that is

currently active. If the called party is on-hook or has an active call, the call is offered as

an ordinary call, except that call coverage is still defeated.

An intercept tone is played if the calling user does not have the appropriate

permissions. If the called party does not accept intercom calls, the call is offered as an

ordinary call.

Intercom Telephony COS Configuration

Each telephony class-of-service permissions has two additional check box settings in

ShoreWare Director to configure intercom permissions.

Allow initiation for Directed Intercom/Paging—If enabled, users with this COS may

make intercom calls to other users of the system. If disabled, then intercom calls cannot

be made.

Accept Directed Intercom/Paging—If enabled, users with this COS may accept

intercom calls. If disabled, then intercom calls are received as normal calls.

Call Recording

The ShoreTel 6.1 system provides the capability for management to record calls. In

order to use call recording, the feature must be configured in ShoreWare Director by an

administrator.

Users can use Personal Call Manager (PCM) to request that a call be recorded to voice

mail. Supervisors may use Agent Monitor to request that an agent’s call be recorded,

and also terminate the recording. Both PCM and Agent Monitor indicate when a call is

being recorded unless the call is recorded by the workgroup supervisor, in which case

the indicator does not appear in Agent Monitor. (The person invoking the recording

sees the indicator—other parties do not.) Before the recording begins, a tone plays to

indicate that a call is being recorded. The length of the recording is determined by the

voice mail class of service for the destination mailbox.

The ShoreGear-120/24, ShoreGear-60/12, and ShoreGear-40/8 switches can support as

many simultaneous recordings as there are trunk ports. The IPBX-24 and IPBX-T1

switches support a maximum of 8 simultaneous recordings. Call recording is not

supported on the IPBX-12.

The following limitations apply to call recording:

• Call recording is only available via Personal Call Manager

• Only calls on trunks may be recorded

• 2-way and 3-way calls may be recorded as long as one of the legs of the call is a

trunk

• Calls to a ShoreTel Conference Bridge cannot be recorded

• Recording stops when the call is parked, unparked, or transferred

NOTE ShoreTel, Inc. does not warrant or represent that your use of call monitoring or

recording features of the Software will be in compliance with local, state, federal

or international laws that you may be subject to. ShoreTel, Inc. is not responsible

1 2 ... 173 174 175 176 177 178 179 180 181 182 183 ... 387 388

Kommentare zu diesen Handbüchern

Keine Kommentare

ShoreTel IP100 Spezifikationen Seite 178

Kommentare zu diesen Handbüchern

Verwandte Produkte und Handbücher für Telefone ShoreTel IP100