ShoreTel IP100 Spezifikationen PDF herunterladen (Seite 311)

Training

Planning and Installation Guide 20 – 3

As a prerequisite for this class, ShoreTel asks that all class participants view the

Operator Call Manager tutorial.

Operator training should be completed before your cut-over date.

Workgroup Training

Workgroups, such as those in a small call center, are empowered with special features

and functionality. In addition to viewing the Workgroup Call Manager tutorial, you can

learn more by signing up for ShoreTel’s special online training sessions on this subject.

ShoreTel encourages those customers who will be using the Workgroup Call Manager

to participate in a one-hour, live interactive web session introducing the Workgroup

Call Manager. These sessions are available to ShoreTel customers on a request basis and

concentrate on the workgroup configuration of the requesting company.

The training covers these topics:

• Answering, transferring, and conferencing calls

• Accessing voice mail

• Using toolbar shortcuts

• Monitoring agent extensions

• Monitoring calls in the queue

• Call routing and call distribution

• Call handling modes

Class participants are able to experience a live ShoreTel 6.1 system and ask questions of

the instructor. Contact your ShoreTel-authorized partner or visit the ShoreCare

QuickStart web center for more information regarding course content and registration.

As a prerequisite for this class, ShoreTel asks that all class members view the

Workgroup Call Manager tutorial.

Workgroup training should be completed before your cut-over date.

System Administrator Training

ShoreTel welcomes system administrators to review course content and register for an

interactive training session on the ShoreWare Director software. This training

complements the documentation available for the system and gives system

administrators the opportunity to interact with a ShoreTel 6.1 system expert.

ShoreTel’s system administration training is designed for IT professionals who will be

responsible for the configuration and ongoing support of the ShoreTel 6.1 system. The

training covers these topics:

• Getting started

• Setting up single-site and multisite environments

• Configuring ShoreGear switches

• Trunks

• Users

• Voice mail

• Automated attendant menus

• Workgroups

• Maintenance

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