ShoreTel IP100 Spezifikationen PDF herunterladen (Seite 20)

Getting Started

1 – 2 ShoreTel, Inc.

Recommendations

The following recommendations help ensure that your planning and installation of the

ShoreTel 6.1 system proceeds smoothly.

• Resource planning: Do not underestimate the amount of resource commitment

needed to successfully implement a mission-critical application such as a new

voice communications system.

• Schedule planning: Likewise, do not underestimate the amount of time needed to

successfully implement the system. Plan necessary tasks ahead of time. Many tasks

have long lead times (for example, ordering telephone service, preparing cabling,

and ordering telephones), and unforeseen problems can arise that must be

resolved.

• Delegation: Do not try to do everything yourself. Make sure you assign the right

resources to the right task.

• Communication: Make sure you communicate with the key members of your

organization and determine their individual and departmental needs (whether

workgroups, operators, assistants, or executives). Make sure they support any

decision that affects their respective areas.

Once the system is successfully deployed, you need to establish clear ownership of the

voice communications system. Not only will you want to adapt the system to your

changing corporate needs, but you also need to account for the interaction between

your data network and your voice application. When changes are made to the data

network (for example, renumbering your IP addresses or changing your backbone),

you need to consider the impact on your voice communications system, and plan

accordingly.

Assembling the Team

To deploy the ShoreTel 6.1 system successfully, you need to assemble a team. The key

members of the team include, but are not limited to:

• Project Manager: Someone needs to oversee the entire project to make sure that key

decisions are made and communicated to the entire team, deadlines are met, and

issues are resolved. This is typically an IT manager.

• System Designer: Someone needs to take ownership of the design of the system,

including the number of telephones, number of trunks, and desired call flow. This

person is also responsible for the day-to-day system administration after the cut-

over to the new system. This is typically a member of the IT staff.

• IT Manager: You need the full support and cooperation of your IT department, since

the ShoreTel 6.1 system is a new application on your data network, interacting

with servers, desktops, the IP address space, switches, routers, and so on.

• Cabling Contractor: You may need to hire a cabling contractor to install racks and

cabling, as well as to place and test telephones.

• Electrical Contractor: You may need to hire an electrician to install new power

outlets, and potentially some cooling and ventilation systems.

• Service Providers: You should establish a relationship with a telephone service

provider for local and long-distance telephone service. You also need to work with

a network service provider to provide IP connectivity between multiple locations,

if you have multiple sites.

• ShoreTel: Depending on what type of installation and support package you

purchased, ShoreTel, or a certified ShoreTel partner, may be involved in your

implementation.

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