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IP Phone Configuration
C – 2 ShoreTel, Inc.
You can also reboot the ShorePhone-IP100 by pressing four keys simultaneously. The
four keys (as illustrated in Figure C-1) are:
• Middle Blank Key
• Hold
• Volume –
• Volume +
Hold down these keys until the display shows that the ShorePhone-IP100 phone is
rebooting.
Figure C-1 Reboot Keys on the ShorePhone-IP100
During the boot process, the phone displays an option to enter the setup menu by
pressing one of the soft keys (see Figure C-2). To enter the setup menu, press the soft
key below SETUP on the display.
You are prompted for a password. Enter 456 from the keypad.
After you have made your IP parameter settings, you must reboot the phone.
Navigating the Phone Menu
You can navigate the ShorePhone-IP100 phone menu interface using the IP phone keys
shown in Figure C-2.
Figure C-2 Menu Keys
Middle Blank Key
Hold
Vol +, Vol -
Scroll and Select
Soft Keys
Alphanumeric Keys
- 3HORE4EL 1
- Trademarks 2
- Version Information 2
- Company Information 2
- Contents 3
- HAPTER 4: ROUTING CALLS 4
- HAPTER 6: DIALING PLAN 5
- AND ORDERING 5
- AND SERVICES 7
- Part IV: Managing Cut-Over 10
- Objectives 13
- Audience 13
- Organization 13
- Documentation 13
- Document Conventions 14
- Preface – xvi ShoreTel, Inc 16
- Part I: Introduction 17
- Getting Started 19
- Recommendations 20
- Assembling the Team 20
- ShoreCare ControlPoint 21
- Phase 6: Cut-Over 24
- System Overview 25
- Distributed Call Control 26
- Single System Management 28
- System Reliability 28
- Distributed Switch Control 29
- Embedded IP Phone Display 29
- IP Phone Keep Alive 29
- IP Phone Failover 29
- Distributed CDR 30
- Integrated Applications 31
- Directory Viewer 33
- History Viewer 33
- Call Detail Recording 33
- Desktop Call Control Service 33
- Unified Messaging Service 33
- Optional Applications 34
- Desktop Applications 35
- ShoreGear-120/24 37
- ShoreGear-60/12 37
- ShoreGear-40/8 37
- ShoreGear-T1 37
- ShoreGear-E1 38
- ShorePhone-AP100 38
- ShorePhone-IP100 38
- ShorePhone-IP110 39
- ShorePhone-IP210 39
- ShorePhone-IP212k 39
- ShorePhone-IP230 39
- System Capacity 41
- System Design 45
- Planning and System Design 47
- Determine System Topology 48
- Teleworker Sites 49
- Telephone Requirements 49
- WAN Connections 53
- 3 – 8 ShoreTel, Inc 54
- Routing Calls 55
- Trunk Considerations 57
- After-Hours Call Routing 57
- 4 – 4 ShoreTel, Inc 58
- Example Using Hunt Groups 61
- 4 – 8 ShoreTel, Inc 62
- 4 – 10 ShoreTel, Inc 64
- Blended Call Routing 65
- 4 – 12 ShoreTel, Inc 66
- Analyze Outbound Call Routing 67
- 4 – 14 ShoreTel, Inc 68
- Trunk Planning and Ordering 69
- Digital Loop-Start Trunks 71
- Digital Wink-Start Trunks 72
- T1 PRI Trunks 72
- E1 PRI Trunks 73
- SIP Trunks 73
- Understanding Trunk Features 74
- Caller ID Name 75
- Direct Inward Dial (DID) 76
- Outbound Caller ID 77
- Tandem Trunking 77
- Tie Trunks 77
- Ordering Telephone Service 78
- Analog Service 79
- T1 Service 80
- T1 PRI Service 81
- Ordering Service 81
- E1 PRI Service 81
- 5 – 14 ShoreTel, Inc 82
- Dialing Plan 83
- Define Digit Collection 84
- Configuring External Numbers 86
- 6 – 8 ShoreTel, Inc 90
- Define Digit Manipulation 91
- On-Net Dialing 92
- 6 – 14 ShoreTel, Inc 96
- 6 – 16 ShoreTel, Inc 98
- Network Call Routing 99
- Define Network Call Routing 100
- Account Codes 101
- Trunk Availability 102
- Telephone Planning 105
- Application Considerations 106
- Fax Machines and Modems 107
- ShorePhone Telephones 108
- Analog Phone Requirements 110
- 8 – 8 ShoreTel, Inc 112
- Network Requirements and 113
- Preparation 113
- Overview 114
- Advantages of Voice Over IP 114
- Network Requirements 115
- Bandwidth Requirements 115
- Voice Encoding 116
- Jitter for Voice Switches 119
- Packet Loss 120
- Bandwidth Management 120
- • UDP = 5004 121
- Spanning Tree Protocol 123
- Echo Cancellation 123
- WAN Technology Choices 124
- Leased T1 125
- Frame Relay 125
- IP Address Assignment 126
- • Format: Layer2Tagging=N 130
- • Format: VlanId=X 130
- Time Services 131
- Virtual Private Network (VPN) 131
- Tunneling 132
- Encryption 132
- Performance 133
- Firewalls 134
- Media Encryption 136
- Example Network Topologies 138
- Multisite Implementation 139
- Multisite with VPN 140
- Setting Admission Control 143
- 9 – 32 ShoreTel, Inc 144
- Server Requirements 145
- Hardware Requirements 146
- Hard Disk Space Utilization 147
- Software Requirements 149
- Additional Considerations 150
- 10 – 8 ShoreTel, Inc 152
- Planning Applications 153
- Call Permissions 154
- Voice Mail 155
- Distributed Voice Mail 156
- AMIS Protocol Support 156
- SMDI Protocol Support 157
- FindMe Call Handling 157
- Call Sender 158
- Planning Fax Handling 159
- Using a Fax Server 160
- 11 – 14 ShoreTel, Inc 166
- Private Numbers 168
- Automated Attendant 169
- Call Handling Delegation 169
- Web Access 169
- Hunt Groups 170
- Hunt Group Applications 171
- Workgroups 172
- Barge In and Call Monitor 173
- 11 – 22 ShoreTel, Inc 174
- ShoreWare Call Manager 175
- SoftPhone 175
- Enterprise Telephony Features 176
- Paging Groups 177
- Night Bell 177
- Intercom 177
- Call Recording 178
- Make Me Conferencing 179
- ShoreTel Conference Bridge 180
- 11 – 30 ShoreTel, Inc 182
- Desktop Requirements 183
- Site Requirements and 187
- Switch Models 188
- Voice Switch Requirements 189
- Input Power 190
- Power and Heat Dissipation 190
- Environmental Requirements 190
- Reliability and Availability 191
- Connectors 192
- 13 – 8 ShoreTel, Inc 194
- ShoreGear-120/24 Connectors 195
- ShoreGear-60/12 Connectors 195
- ShoreGear-T1 Connectors 196
- ShoreGear-40/8 Connectors 196
- ShoreGear-E1 Connectors 197
- Racks and Cabling 198
- Rack Overview 199
- Connector Pinouts 200
- Converter Patch Cable 203
- RJ-45 LAN Connector 208
- DB-9 Maintenance Connector 209
- Legacy Integration 211
- Introduction 212
- Coordinated Dialing 212
- Trunk Requirements 213
- Coordinated Dialing Plan 213
- PSTN Services 214
- Multi-Site Integration 214
- Single Site Integration 214
- Consolidated Long Distance 215
- Voice Mail Integration 215
- 14 – 6 ShoreTel, Inc 216
- 14 – 8 ShoreTel, Inc 218
- 14 – 10 ShoreTel, Inc 220
- System Requirements 238
- Connection Cable 238
- Tie Trunk Configuration 239
- Services Summary 239
- Trunk Configuration 240
- 14 – 32 ShoreTel, Inc 242
- Part III: Installation and 243
- Configuration Process 243
- IP Phone Installation 245
- Setting IP Address Ranges 248
- DHCP Settings 249
- 15 – 6 ShoreTel, Inc 250
- Installing ShoreGear 251
- Voice Switches 251
- Backup Operator 252
- Important Safety Instructions 252
- Safety with Electricity 252
- 16 – 4 ShoreTel, Inc 254
- Adding a ShoreGear-T1 257
- Packaging Requirements 259
- Regulatory Compliance 260
- Physical Specifications 260
- General Specifications 261
- 16 – 12 ShoreTel, Inc 262
- Server Installation 263
- • Unselect Index Service 264
- 17 – 4 ShoreTel, Inc 266
- Figure 17-1 CD Browser 266
- 17 – 8 ShoreTel, Inc 270
- Figure 17-9 Warning 271
- Install 276
- 17 – 16 ShoreTel, Inc 278
- 17 – 18 ShoreTel, Inc 280
- Desktop Installation 281
- Notifying Users via Email 282
- Installation Procedure 282
- 18 – 4 ShoreTel, Inc 284
- ShoreWare Client Install 285
- Configuring SoftPhone 289
- 18 – 10 ShoreTel, Inc 290
- Microsoft Outlook 2000: 296
- Upgrade Procedures 297
- User Licensing 298
- Other Considerations 299
- Changing the Server Name 300
- Part IV: Managing Cut-Over 301
- Cut-Over 303
- Cut-Over Requirements 304
- Cut-Over Implementation 304
- Basic Cut-Over Checklist 305
- Trunking Cut-Over 305
- Cut-Over of Remaining Devices 306
- Cut-Over Coverage 306
- Cut-Over Worksheet 307
- 19 – 6 ShoreTel, Inc 308
- Training 309
- Training Materials 310
- End-User Training 310
- Operator Training 310
- Workgroup Training 311
- System Administrator Training 311
- 20 – 4 ShoreTel, Inc 312
- International Planning and 315
- Installation 315
- Call Managers 316
- Desktop Operating System 316
- International Trunking 317
- International Telephones 317
- Dialing Plan Considerations 318
- ShoreGear IPBX Voice 319
- Switches 319
- ShoreGear IPBX Voice Switches 322
- B – 4 ShoreTel, Inc 322
- ShoreGear-24 Connectors 324
- ShoreGear-12 Connectors 325
- B – 8 ShoreTel, Inc 326
- B – 12 ShoreTel, Inc 330
- IP Phone Configuration 337
- Navigating the Phone Menu 338
- Menu Options 339
- 230/530/560/560g and BB24 340
- C – 6 ShoreTel, Inc 342
- C – 8 ShoreTel, Inc 344
- Enabling Internet Access to 345
- ShoreTel Web Access 345
- Example 1: 346
- Example 2: 347
- About the httpd.conf file 347
- D – 4 ShoreTel, Inc 348
- ShoreWare Clients on Citrix 349
- E – 4 ShoreTel, Inc 352
- Citrix Application Mode 353
- E – 6 ShoreTel, Inc 354
- Session Initiated Protocol 355
- Supported RFCs 356
- General SIP Comments 356
- F – 4 ShoreTel, Inc 358
- Configuration 360
- Configure the SIP Device 367
- F – 14 ShoreTel, Inc 368
- Glossary 369
- Glossary – 6 ShoreTel, Inc 374
- 2 ShoreTel, Inc 376
- 4 ShoreTel, Inc 378
- 6 ShoreTel, Inc 380
- 8 ShoreTel, Inc 382
- 10 ShoreTel, Inc 384
- 12 ShoreTel, Inc 386
- 14 ShoreTel, Inc 388
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