ShoreWare Clients on Citrix and Windows Terminal Servers
E – 4 ShoreTel, Inc.
Figure E-4 shows an error message in the Provider Status field and has
blanks for the Server Name and Login fields. This indicates a null
instance of ShoreTel Remote TAPI Service Provider, and indicates that
this provider must be removed.
Step 11 To remove the provider, go to the Control Panel and open Phone and
Modem Options, and then select the Advanced tab. Click on ShoreTel
Remote TAPI Service Provider and then click Remove, as shown in
Figure E-1.
Figure E-4 Non-functioning Remote TSP for an Application Server
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