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Chapter 3: ShoreWare Servers Overview
ShoreTel Maintenance Guide 25
WARNING If the anonymous access user gets modified or its password is changed, the
TMS service will not start. Changing the properties of this user may mean you have to
rebuild the server to recover.
FTP Services
Both the Headquarters and remote servers make an FTP service available for fall-back use
by ShoreGear switches. While this does not have to be active on a continuous basis, the
FTP site needs to be active for the fallback capability to work. ShoreTel recommends that
the FTP site always be available.
The ShoreWare server also uses the FTP service to transfer prompts between applications.
The IP phones use the FTP server to download configuration information and the
application program when they boot. They will download these files from the server that is
controlling the switch managing the IP phone.
To view the FTP site properties, use the Internet Services Manager. Anonymous FTP access
must be maintained in order for all ShoreTel applications to use it.
SMTP Services
The ShoreTel software uses SMTP to send email notifications (for example, when new
client software is available for installation). The voice mail system uses SMTP to transport
composed messages between the distributed servers. SMTP services are also required by the
Event Notification feature.
The ShoreTel installer does not make any specific configurations to the SMTP service. The
applications deposit outbound email on the server for forwarding elsewhere.
Figure 3-1 ShoreWare Server Database Communications
- Maintenance Guide 1
- ShoreTel 1
- Trademarks 2
- Version Information 2
- Company Information 2
- Table of Contents 3
- CHAPTER 6: IP ENDPOINTS 97 5
- APPENDIX A: EVENT CODES 143 6
- Introduction 9
- ShoreTel Architecture 11
- 2.1.4.1 Personal Call Manager 12
- ShoreTel Maintenance Guide 5 13
- 2.3.1 Call Control 15
- ShoreTel Maintenance Guide 9 17
- 2.3.2 Configuration 18
- 2.3.3 TAPI 19
- 2.3.4 Media 20
- 2.4 System Reliability 21
- 2.5 Call Scenarios 23
- ShoreTel Maintenance Guide 17 25
- 2.6 Reference 26
- ShoreTel Maintenance Guide 19 27
- ShoreTel Maintenance Guide 21 29
- ShoreWare Servers 31
- ShoreTel Maintenance Guide 25 33
- 3.1.5 Media Communications 35
- 3.1.6.1 Voice Mail 36
- ShoreTel Maintenance Guide 29 37
- 3.2 Maintenance 38
- 3.3.1 Installer Logging 39
- 3.3.2 Using Quick Look 40
- 3.3.3 Using the Event Log 40
- 3.3.4 Using the System Logs 40
- 3.3.4.1 Graphical Application 41
- ShoreTel Maintenance Guide 35 43
- 3.3.6 Using TapiTest 47
- 3.3.7 Using the cfg Utility 47
- 3.3.8 Using Dr. Watson 49
- • Dump Symbol Table 50
- • Dump All Thread Contexts 50
- • Append to Existing Log File 50
- 3.4 Reference 51
- ShoreTel Maintenance Guide 45 53
- 3.4.3 Registry 55
- 4.2 Maintenance 58
- 4.2.2.1 IP Address from DHCP 59
- 4.2.2.6 Boot Flags 63
- • Speed: 19.2 kbps 64
- • Data bit: 8 bits 64
- • Stop bit: 1 64
- • Parity: No parity 64
- • Flow Control: None 64
- 4.2.4.1 ipbxctl Utility 65
- 4.3 Diagnostics 66
- ShoreTel Maintenance Guide 61 69
- ShoreTel Maintenance Guide 63 71
- ShoreTel Maintenance Guide 65 73
- Record2File2 (1, 60, “test”) 73
- • Speed: 19.2 Kbs 75
- IP560g 4.1 W 7.1 W 3 76
- IP565g 4.2 W 6.9 W 3 76
- Model Idle Maximum PoE Class 76
- Voicemail Model Switches 77
- ShoreTel Maintenance Guide 71 79
- 5.2.2 Switch Utilities 80
- ShoreTel Maintenance Guide 73 81
- 5.2.3 Server Utilities 82
- 5.3 Booting and Restarting 83
- 5.3.3 Reboot Methods 84
- 5.4 Diagnostics and Repair 85
- 5.4.4 Using Traceroute 86
- ShoreTel Maintenance Guide 79 87
- 5.5 Reference 88
- • Option 4 89
- • Ctrl-c 89
- • ? or help 90
- ShoreTel Maintenance Guide 83 91
- 5.5.3 CLI 95
- Table 5-2 CLI Commands 96
- ShoreTel Maintenance Guide 89 97
- 5.5.4 Cfg Utility 99
- 5.5.5 UBOOT 100
- 5.5.6 Burnflash 101
- 5.5.7 ipbxctl 101
- 5.5.8 regedit 102
- • Voice Mail Registry Keys 103
- 5.5.9 ShoreWare File System 104
- IP Endpoints 105
- 6.1.1.2 IP Phone Failover 106
- 6.1.1.3 Services 106
- ShoreTel Maintenance Guide 99 107
- 6.2 Maintenance 108
- 6.3 Diagnostics 108
- 6.3.2 Onscreen Error Messages 109
- Table 6-3 IPDT Functions 112
- 530/560/560g 115
- Table 6-5 Phone models 116
- 6.4.2.2 Parameter definitions 117
- Source Abbreviation in Table 118
- DHCP ACK DHCP 118
- 6.4.4.2 Parameter Precedence 125
- 6.5.1 SoftPhone 131
- 6.6 Reference 132
- Interface 133
- • Volume – 134
- • Volume + 134
- 6.6.3.3 Menu Options 135
- ShoreTel Client Applications 139
- 7.2 Diagnostics 140
- 7.2.1.2 Login Problems 141
- Client>tapitest 143
- Command Description 145
- 7.2.7 Using the History File 146
- 7.2.8 Using Log Files 146
- 7.3 Reference 147
- 7.3.3 The Setup Wizard 148
- Event Codes 151
- A.2.2 About Severity Levels 152
- A.3 Switches 153
- Chapter A: Event Codes TMS 163
- Table A-3 Event Codes: TMS 163
- TMS Chapter A: Event Codes 164
- A.5 Voice Mail 170
- A.6 TDI Media 175
- A.7 Event Watch 177
- A.9 Port Mapper 179
- A.10 Trigger Server 180
- A.12 Kadota Utility 182
- A.13 Call Accounting 183
- A.14 Workgroup Server 184
- A.15 CSIS 185
- DCOM Permissions 191
- B.2.1 My Computer Properties 192
- B.2.4 TMSManager2 Properties 197
- B.2.5 ZinManager Properties 199
- ShoreGear Switches 203
- C.2.2.1 Switch Capacity 210
- • Analog Circuit Resources 210
- • Digital Circuit Resources 210
- C.2.2.2 LED Descriptions 211
- • Flashing 211
- C.2.3.1 Switch Capacity 213
- C.2.3.2 LED Descriptions 214
- C.2.4.1 Switch Capacity 216
- • Status LED (Green) 218
- • Status LED (Yellow) 218
- • Off: No ports are assigned 218
- C.2.6.1 Switch Capacity 223
- C.2.6.2 LED Descriptions 224
- C.2.7.2 LED Descriptions 227
- C.2.9.2 LED Descriptions 233
- ShoreGear 249
- C.4.2.1 Switch Capacity 252
- C.4.3.1 Switch Capacity 255
- C.4.4.1 Switch Capacity 262
- C.5.1 IPBX-24 Voice Switch 265
- C.5.2.1 LED Descriptions 268
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