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TMS Chapter A: Event Codes
156
211 Warning Switch <ShoreGear Switch
Host Name> booted via FTP.
Possible switch firmware
corruption. A failure
experienced during firmware
upgrade will leave a switch
booting via FTP instead of
from its firmware.
The switch is no longer able
to boot from flash memory
and is now booting via FTP.
The cause of the error is a
failed firmware upgrade, bad
firmware, or a reset caused by
pressing the reset button.
Reburn flash memory.
On the ShoreWare server, open a command
prompt window and change the directory to
the ShoreWare server directory (typical
path is Program Files\Shoreline
Teleworks\ShoreWare Server).
Enter the burnflash command in this
format:
burnflash -s <IP address>
(Use the IP address of the switch you are
upgrading.)
When the burnflash process is complete,
check the event logs to confirm that the
switch is no longer booting from FTP.
If the event persists, replace the switch.
212 Warning Switch <ShoreGear Switch
Host Name> software version
mismatch: TMS Version:
<TMS version> Switch
Ve rs i on : <ShoreGear Switch
version> The switch firmware
will be upgraded the next time
the switch boots.
TMS detects a switch with
outdated firmware.
New switches ship with base firmware that
is “down” from the current version. An
automatic upgrade is confirmed when the
device is put into service.
(This event also appears during field
upgrades.)
From ShoreWare Director, open the Quick
Look page and reboot the switch.
213 Error Unexpected Ethernet address
for switch <ShoreGear Switch
Host Name> Expect:<MAC
Address> Found:<MAC
Address>. The switch is
reporting an Ethernet address
different from the one
specified in the configuration
database.
The MAC address in the
switch’s configuration record
is incorrect.
From ShoreWare Director, open the switch
configuration record and correct the MAC
address.
214 Warning Switch “<ShoreGear Switch
Host Name>” firmware file
version mismatch: TMS
Ve r s i o n: < TMS Version> File
Ve r s i o n: < File version>
Cannot upgrade switch
firmware. The firmware file
used to upgrade the switch
firmware does not have the
correct version.
The firmware file filessys.dll
does not match the TMS file
version.
The switch’s firmware cannot
be upgraded.
Re-install the ShoreWare server software.
If the event persists, contact ShoreTel
Customer Support.
221 Error Failed to load firmware image
file <FileSys.dll>. The
Telephony Management
Server was unable to load the
switch firmware image file.
A switch firmware upgrade
may not be possible.
This error appears when the “\Shoreline
Communications\ShoreWare Server” does
not have the “FileSys.dll” file, and TMS
can’t find or access this file.
If this error appears frequently, contact
ShoreTel Customer Support.
ID
Severity
Level Message Cause Action
Table A-3 Event Codes: TMS
- Maintenance Guide 1
- ShoreTel 1
- Trademarks 2
- Version Information 2
- Company Information 2
- Table of Contents 3
- CHAPTER 6: IP ENDPOINTS 97 5
- APPENDIX A: EVENT CODES 143 6
- Introduction 9
- ShoreTel Architecture 11
- 2.1.4.1 Personal Call Manager 12
- ShoreTel Maintenance Guide 5 13
- 2.3.1 Call Control 15
- ShoreTel Maintenance Guide 9 17
- 2.3.2 Configuration 18
- 2.3.3 TAPI 19
- 2.3.4 Media 20
- 2.4 System Reliability 21
- 2.5 Call Scenarios 23
- ShoreTel Maintenance Guide 17 25
- 2.6 Reference 26
- ShoreTel Maintenance Guide 19 27
- ShoreTel Maintenance Guide 21 29
- ShoreWare Servers 31
- ShoreTel Maintenance Guide 25 33
- 3.1.5 Media Communications 35
- 3.1.6.1 Voice Mail 36
- ShoreTel Maintenance Guide 29 37
- 3.2 Maintenance 38
- 3.3.1 Installer Logging 39
- 3.3.2 Using Quick Look 40
- 3.3.3 Using the Event Log 40
- 3.3.4 Using the System Logs 40
- 3.3.4.1 Graphical Application 41
- ShoreTel Maintenance Guide 35 43
- 3.3.6 Using TapiTest 47
- 3.3.7 Using the cfg Utility 47
- 3.3.8 Using Dr. Watson 49
- • Dump Symbol Table 50
- • Dump All Thread Contexts 50
- • Append to Existing Log File 50
- 3.4 Reference 51
- ShoreTel Maintenance Guide 45 53
- 3.4.3 Registry 55
- 4.2 Maintenance 58
- 4.2.2.1 IP Address from DHCP 59
- 4.2.2.6 Boot Flags 63
- • Speed: 19.2 kbps 64
- • Data bit: 8 bits 64
- • Stop bit: 1 64
- • Parity: No parity 64
- • Flow Control: None 64
- 4.2.4.1 ipbxctl Utility 65
- 4.3 Diagnostics 66
- ShoreTel Maintenance Guide 61 69
- ShoreTel Maintenance Guide 63 71
- ShoreTel Maintenance Guide 65 73
- Record2File2 (1, 60, “test”) 73
- • Speed: 19.2 Kbs 75
- IP560g 4.1 W 7.1 W 3 76
- IP565g 4.2 W 6.9 W 3 76
- Model Idle Maximum PoE Class 76
- Voicemail Model Switches 77
- ShoreTel Maintenance Guide 71 79
- 5.2.2 Switch Utilities 80
- ShoreTel Maintenance Guide 73 81
- 5.2.3 Server Utilities 82
- 5.3 Booting and Restarting 83
- 5.3.3 Reboot Methods 84
- 5.4 Diagnostics and Repair 85
- 5.4.4 Using Traceroute 86
- ShoreTel Maintenance Guide 79 87
- 5.5 Reference 88
- • Option 4 89
- • Ctrl-c 89
- • ? or help 90
- ShoreTel Maintenance Guide 83 91
- 5.5.3 CLI 95
- Table 5-2 CLI Commands 96
- ShoreTel Maintenance Guide 89 97
- 5.5.4 Cfg Utility 99
- 5.5.5 UBOOT 100
- 5.5.6 Burnflash 101
- 5.5.7 ipbxctl 101
- 5.5.8 regedit 102
- • Voice Mail Registry Keys 103
- 5.5.9 ShoreWare File System 104
- IP Endpoints 105
- 6.1.1.2 IP Phone Failover 106
- 6.1.1.3 Services 106
- ShoreTel Maintenance Guide 99 107
- 6.2 Maintenance 108
- 6.3 Diagnostics 108
- 6.3.2 Onscreen Error Messages 109
- Table 6-3 IPDT Functions 112
- 530/560/560g 115
- Table 6-5 Phone models 116
- 6.4.2.2 Parameter definitions 117
- Source Abbreviation in Table 118
- DHCP ACK DHCP 118
- 6.4.4.2 Parameter Precedence 125
- 6.5.1 SoftPhone 131
- 6.6 Reference 132
- Interface 133
- • Volume – 134
- • Volume + 134
- 6.6.3.3 Menu Options 135
- ShoreTel Client Applications 139
- 7.2 Diagnostics 140
- 7.2.1.2 Login Problems 141
- Client>tapitest 143
- Command Description 145
- 7.2.7 Using the History File 146
- 7.2.8 Using Log Files 146
- 7.3 Reference 147
- 7.3.3 The Setup Wizard 148
- Event Codes 151
- A.2.2 About Severity Levels 152
- A.3 Switches 153
- Chapter A: Event Codes TMS 163
- Table A-3 Event Codes: TMS 163
- TMS Chapter A: Event Codes 164
- A.5 Voice Mail 170
- A.6 TDI Media 175
- A.7 Event Watch 177
- A.9 Port Mapper 179
- A.10 Trigger Server 180
- A.12 Kadota Utility 182
- A.13 Call Accounting 183
- A.14 Workgroup Server 184
- A.15 CSIS 185
- DCOM Permissions 191
- B.2.1 My Computer Properties 192
- B.2.4 TMSManager2 Properties 197
- B.2.5 ZinManager Properties 199
- ShoreGear Switches 203
- C.2.2.1 Switch Capacity 210
- • Analog Circuit Resources 210
- • Digital Circuit Resources 210
- C.2.2.2 LED Descriptions 211
- • Flashing 211
- C.2.3.1 Switch Capacity 213
- C.2.3.2 LED Descriptions 214
- C.2.4.1 Switch Capacity 216
- • Status LED (Green) 218
- • Status LED (Yellow) 218
- • Off: No ports are assigned 218
- C.2.6.1 Switch Capacity 223
- C.2.6.2 LED Descriptions 224
- C.2.7.2 LED Descriptions 227
- C.2.9.2 LED Descriptions 233
- ShoreGear 249
- C.4.2.1 Switch Capacity 252
- C.4.3.1 Switch Capacity 255
- C.4.4.1 Switch Capacity 262
- C.5.1 IPBX-24 Voice Switch 265
- C.5.2.1 LED Descriptions 268
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