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Chapter 7: ShoreTel Client Applications Reference
ShoreTel Maintenance Guide 139
7.2.8.3 Collecting Logs
To collect logs to send to ShoreTel Customer Support, use the SendLogs utility.
From the Start menu, go to Programs/Shoreline Communications/Support/Send Client Logs. A
wizard guides you through the rest of the process.
7.3 Reference
7.3.1 Call Activity Log File
Call Manager saves all call activity logs to the file history.txt. (When users open the History
Viewer application to view a call history, they are displaying log data read from history.txt.)
On servers running Windows XP or Windows 2003, history.txt is stored in the user’s
application data directory (ShoreWare Client/<username>). Under Windows 98 and
Windows ME, history.txt is saved to a subdirectory in the ShoreWare Client install directory.
7.3.2 Customizing StartCli
The table below describes command line arguments you can use with StartCli.exe to run
single applications or test modes.
Flags Description
-cm Runs Personal Call Manager.
Option flags for Call Manager (append to -cm in any combination):
-n [ext num] Runs Personal Call Manager against the specified extension in TAPI-only mode. No
MAPI or CSIS connection is made.
(Add MAPI connections via the –o or –p flag.)
–d [debug
flags]
Runs Personal Call Manager with the specified debug flags set, overriding the
registry.
No -d [debug flags] argument activates all the debug flags.
-g [level] Runs the Call Manager in GUI-only mode. The client does not make any TAPI,
MAPI, or CSIS connections.
This mode is useful for debugging painting issues.
Level 1 is the full-featured GUI. Levels 2 and higher do not permit application
docking.
–j Turns on just-in-time (JIT) monitoring (regardless of client type).
The -j flag turns a Personal client into an Professional client.
–j x adds Extended JIT info (call stack details and call handling details).
–x Provides access to the Extension Monitor, regardless of client type.
Using –j x –x turns any client type into an Operator client. An Operator client invoked
this way includes all Workgroup features as well.
–l [# seconds] Forces automatic exit from the client after the specified number of seconds. (Default
value is 30 seconds.)
This command flag is useful for running automated login/out tests when used in
conjunction with loginout_cc.bat.
–o Activates Microsoft Outlook contact import, regardless of any other settings.
Use this command flag in conjunction with –n.
Table 7-3 StartCli.exe options
- Maintenance Guide 1
- ShoreTel 1
- Trademarks 2
- Version Information 2
- Company Information 2
- Table of Contents 3
- CHAPTER 6: IP ENDPOINTS 97 5
- APPENDIX A: EVENT CODES 143 6
- Introduction 9
- ShoreTel Architecture 11
- 2.1.4.1 Personal Call Manager 12
- ShoreTel Maintenance Guide 5 13
- 2.3.1 Call Control 15
- ShoreTel Maintenance Guide 9 17
- 2.3.2 Configuration 18
- 2.3.3 TAPI 19
- 2.3.4 Media 20
- 2.4 System Reliability 21
- 2.5 Call Scenarios 23
- ShoreTel Maintenance Guide 17 25
- 2.6 Reference 26
- ShoreTel Maintenance Guide 19 27
- ShoreTel Maintenance Guide 21 29
- ShoreWare Servers 31
- ShoreTel Maintenance Guide 25 33
- 3.1.5 Media Communications 35
- 3.1.6.1 Voice Mail 36
- ShoreTel Maintenance Guide 29 37
- 3.2 Maintenance 38
- 3.3.1 Installer Logging 39
- 3.3.2 Using Quick Look 40
- 3.3.3 Using the Event Log 40
- 3.3.4 Using the System Logs 40
- 3.3.4.1 Graphical Application 41
- ShoreTel Maintenance Guide 35 43
- 3.3.6 Using TapiTest 47
- 3.3.7 Using the cfg Utility 47
- 3.3.8 Using Dr. Watson 49
- • Dump Symbol Table 50
- • Dump All Thread Contexts 50
- • Append to Existing Log File 50
- 3.4 Reference 51
- ShoreTel Maintenance Guide 45 53
- 3.4.3 Registry 55
- 4.2 Maintenance 58
- 4.2.2.1 IP Address from DHCP 59
- 4.2.2.6 Boot Flags 63
- • Speed: 19.2 kbps 64
- • Data bit: 8 bits 64
- • Stop bit: 1 64
- • Parity: No parity 64
- • Flow Control: None 64
- 4.2.4.1 ipbxctl Utility 65
- 4.3 Diagnostics 66
- ShoreTel Maintenance Guide 61 69
- ShoreTel Maintenance Guide 63 71
- ShoreTel Maintenance Guide 65 73
- Record2File2 (1, 60, “test”) 73
- • Speed: 19.2 Kbs 75
- IP560g 4.1 W 7.1 W 3 76
- IP565g 4.2 W 6.9 W 3 76
- Model Idle Maximum PoE Class 76
- Voicemail Model Switches 77
- ShoreTel Maintenance Guide 71 79
- 5.2.2 Switch Utilities 80
- ShoreTel Maintenance Guide 73 81
- 5.2.3 Server Utilities 82
- 5.3 Booting and Restarting 83
- 5.3.3 Reboot Methods 84
- 5.4 Diagnostics and Repair 85
- 5.4.4 Using Traceroute 86
- ShoreTel Maintenance Guide 79 87
- 5.5 Reference 88
- • Option 4 89
- • Ctrl-c 89
- • ? or help 90
- ShoreTel Maintenance Guide 83 91
- 5.5.3 CLI 95
- Table 5-2 CLI Commands 96
- ShoreTel Maintenance Guide 89 97
- 5.5.4 Cfg Utility 99
- 5.5.5 UBOOT 100
- 5.5.6 Burnflash 101
- 5.5.7 ipbxctl 101
- 5.5.8 regedit 102
- • Voice Mail Registry Keys 103
- 5.5.9 ShoreWare File System 104
- IP Endpoints 105
- 6.1.1.2 IP Phone Failover 106
- 6.1.1.3 Services 106
- ShoreTel Maintenance Guide 99 107
- 6.2 Maintenance 108
- 6.3 Diagnostics 108
- 6.3.2 Onscreen Error Messages 109
- Table 6-3 IPDT Functions 112
- 530/560/560g 115
- Table 6-5 Phone models 116
- 6.4.2.2 Parameter definitions 117
- Source Abbreviation in Table 118
- DHCP ACK DHCP 118
- 6.4.4.2 Parameter Precedence 125
- 6.5.1 SoftPhone 131
- 6.6 Reference 132
- Interface 133
- • Volume – 134
- • Volume + 134
- 6.6.3.3 Menu Options 135
- ShoreTel Client Applications 139
- 7.2 Diagnostics 140
- 7.2.1.2 Login Problems 141
- Client>tapitest 143
- Command Description 145
- 7.2.7 Using the History File 146
- 7.2.8 Using Log Files 146
- 7.3 Reference 147
- 7.3.3 The Setup Wizard 148
- Event Codes 151
- A.2.2 About Severity Levels 152
- A.3 Switches 153
- Chapter A: Event Codes TMS 163
- Table A-3 Event Codes: TMS 163
- TMS Chapter A: Event Codes 164
- A.5 Voice Mail 170
- A.6 TDI Media 175
- A.7 Event Watch 177
- A.9 Port Mapper 179
- A.10 Trigger Server 180
- A.12 Kadota Utility 182
- A.13 Call Accounting 183
- A.14 Workgroup Server 184
- A.15 CSIS 185
- DCOM Permissions 191
- B.2.1 My Computer Properties 192
- B.2.4 TMSManager2 Properties 197
- B.2.5 ZinManager Properties 199
- ShoreGear Switches 203
- C.2.2.1 Switch Capacity 210
- • Analog Circuit Resources 210
- • Digital Circuit Resources 210
- C.2.2.2 LED Descriptions 211
- • Flashing 211
- C.2.3.1 Switch Capacity 213
- C.2.3.2 LED Descriptions 214
- C.2.4.1 Switch Capacity 216
- • Status LED (Green) 218
- • Status LED (Yellow) 218
- • Off: No ports are assigned 218
- C.2.6.1 Switch Capacity 223
- C.2.6.2 LED Descriptions 224
- C.2.7.2 LED Descriptions 227
- C.2.9.2 LED Descriptions 233
- ShoreGear 249
- C.4.2.1 Switch Capacity 252
- C.4.3.1 Switch Capacity 255
- C.4.4.1 Switch Capacity 262
- C.5.1 IPBX-24 Voice Switch 265
- C.5.2.1 LED Descriptions 268
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