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ShoreTel System Communications Chapter 2: ShoreTel Architecture
12
DTAS makes the distributed TMS architecture transparent to applications and reduces the
number of network connections that would be needed if every application had to connect
to every TMS instance.
Switches are assigned to specific TMS servers through ShoreWare Director. Assignment of a
switch to a TMS server is restricted to TMS servers at its own site, or if there is no TMS
server at that site, to the nearest TMS servers in the site hierarchy above.
TAPI requests invoke ShoreTel's Remote TAPI Service Provider, which uses Remote
Procedure Calls (RPC) to communicate with TMS. TMS uses Network Call Control to
exchange commands and events with ShoreGear voice switches so that TMS can present
extensions and trunks as TAPI lines to the applications.
2.3.4 Media
Media travels through the ShoreTel system using Real-Time Protocol (RTP). After call
setup, media flows directly between IP phones via RTP. The ShoreGear switch is involved
only when setting up or tearing down a call.
Figure 2-6 Media Traffic in a ShoreTel System
= SMTP
(Voice Messages Sent as Email Attachments)
= Remote IP Phone to Voice Mail
= IP Phone to Voice Mail
= IP Phone to Analog Phone
= IP Phone to IP Phone
Legend
Headquarters Site
Regional Site
Small Office / Home office
Teleworkers
ShoreTe l
Conference Bridge
ShoreGear 120/24 Switch
ShoreGearT1 Switch
ShoreGear 120/24 Switch
ShoreGear 120/24 Switch
ShoreGear 40/8 Switch
ShoreGear 120/24 Switch
ShoreGearT1 Switch
Soft
Phone
Desktop
Clients
OR
IP Phone
Desktop
Clients
Desktop
Clients
IP Phone
IP Phone
Desktop
Clients
Analog PhoneIP Phone
Soft
Phone
Desktop
Clients
IP Phone
IP Phone
Analog PhoneAnalog Phone
ShoreWa re
Director
DRS
IPDS
CSIS
Voice Mail
Media Driver Sys
SoftSwitch
DTAS
TMS
Remote Server
DRS
IPDS
CSIS
Voice Mail
Media Driver Sys
SoftSwitch
DTAS
TMS
Remote Server
Media Driver Sys
Voi ce M a il
Distributed Routing
Service (DRS)
IP Phone Display
Service (IPDS)
Client Server Internet
Services (CSIS)
Internet Information Server
(IIS)
Softswitch
CDR
Database
Configuration
Database
Data Services
Distributed Telephony
Application Service (DTAS)
Telephony Management
Service (TMS)
HQ Server
- Maintenance Guide 1
- ShoreTel 1
- Trademarks 2
- Version Information 2
- Company Information 2
- Table of Contents 3
- CHAPTER 6: IP ENDPOINTS 97 5
- APPENDIX A: EVENT CODES 143 6
- Introduction 9
- ShoreTel Architecture 11
- 2.1.4.1 Personal Call Manager 12
- ShoreTel Maintenance Guide 5 13
- 2.3.1 Call Control 15
- ShoreTel Maintenance Guide 9 17
- 2.3.2 Configuration 18
- 2.3.3 TAPI 19
- 2.3.4 Media 20
- 2.4 System Reliability 21
- 2.5 Call Scenarios 23
- ShoreTel Maintenance Guide 17 25
- 2.6 Reference 26
- ShoreTel Maintenance Guide 19 27
- ShoreTel Maintenance Guide 21 29
- ShoreWare Servers 31
- ShoreTel Maintenance Guide 25 33
- 3.1.5 Media Communications 35
- 3.1.6.1 Voice Mail 36
- ShoreTel Maintenance Guide 29 37
- 3.2 Maintenance 38
- 3.3.1 Installer Logging 39
- 3.3.2 Using Quick Look 40
- 3.3.3 Using the Event Log 40
- 3.3.4 Using the System Logs 40
- 3.3.4.1 Graphical Application 41
- ShoreTel Maintenance Guide 35 43
- 3.3.6 Using TapiTest 47
- 3.3.7 Using the cfg Utility 47
- 3.3.8 Using Dr. Watson 49
- • Dump Symbol Table 50
- • Dump All Thread Contexts 50
- • Append to Existing Log File 50
- 3.4 Reference 51
- ShoreTel Maintenance Guide 45 53
- 3.4.3 Registry 55
- 4.2 Maintenance 58
- 4.2.2.1 IP Address from DHCP 59
- 4.2.2.6 Boot Flags 63
- • Speed: 19.2 kbps 64
- • Data bit: 8 bits 64
- • Stop bit: 1 64
- • Parity: No parity 64
- • Flow Control: None 64
- 4.2.4.1 ipbxctl Utility 65
- 4.3 Diagnostics 66
- ShoreTel Maintenance Guide 61 69
- ShoreTel Maintenance Guide 63 71
- ShoreTel Maintenance Guide 65 73
- Record2File2 (1, 60, “test”) 73
- • Speed: 19.2 Kbs 75
- IP560g 4.1 W 7.1 W 3 76
- IP565g 4.2 W 6.9 W 3 76
- Model Idle Maximum PoE Class 76
- Voicemail Model Switches 77
- ShoreTel Maintenance Guide 71 79
- 5.2.2 Switch Utilities 80
- ShoreTel Maintenance Guide 73 81
- 5.2.3 Server Utilities 82
- 5.3 Booting and Restarting 83
- 5.3.3 Reboot Methods 84
- 5.4 Diagnostics and Repair 85
- 5.4.4 Using Traceroute 86
- ShoreTel Maintenance Guide 79 87
- 5.5 Reference 88
- • Option 4 89
- • Ctrl-c 89
- • ? or help 90
- ShoreTel Maintenance Guide 83 91
- 5.5.3 CLI 95
- Table 5-2 CLI Commands 96
- ShoreTel Maintenance Guide 89 97
- 5.5.4 Cfg Utility 99
- 5.5.5 UBOOT 100
- 5.5.6 Burnflash 101
- 5.5.7 ipbxctl 101
- 5.5.8 regedit 102
- • Voice Mail Registry Keys 103
- 5.5.9 ShoreWare File System 104
- IP Endpoints 105
- 6.1.1.2 IP Phone Failover 106
- 6.1.1.3 Services 106
- ShoreTel Maintenance Guide 99 107
- 6.2 Maintenance 108
- 6.3 Diagnostics 108
- 6.3.2 Onscreen Error Messages 109
- Table 6-3 IPDT Functions 112
- 530/560/560g 115
- Table 6-5 Phone models 116
- 6.4.2.2 Parameter definitions 117
- Source Abbreviation in Table 118
- DHCP ACK DHCP 118
- 6.4.4.2 Parameter Precedence 125
- 6.5.1 SoftPhone 131
- 6.6 Reference 132
- Interface 133
- • Volume – 134
- • Volume + 134
- 6.6.3.3 Menu Options 135
- ShoreTel Client Applications 139
- 7.2 Diagnostics 140
- 7.2.1.2 Login Problems 141
- Client>tapitest 143
- Command Description 145
- 7.2.7 Using the History File 146
- 7.2.8 Using Log Files 146
- 7.3 Reference 147
- 7.3.3 The Setup Wizard 148
- Event Codes 151
- A.2.2 About Severity Levels 152
- A.3 Switches 153
- Chapter A: Event Codes TMS 163
- Table A-3 Event Codes: TMS 163
- TMS Chapter A: Event Codes 164
- A.5 Voice Mail 170
- A.6 TDI Media 175
- A.7 Event Watch 177
- A.9 Port Mapper 179
- A.10 Trigger Server 180
- A.12 Kadota Utility 182
- A.13 Call Accounting 183
- A.14 Workgroup Server 184
- A.15 CSIS 185
- DCOM Permissions 191
- B.2.1 My Computer Properties 192
- B.2.4 TMSManager2 Properties 197
- B.2.5 ZinManager Properties 199
- ShoreGear Switches 203
- C.2.2.1 Switch Capacity 210
- • Analog Circuit Resources 210
- • Digital Circuit Resources 210
- C.2.2.2 LED Descriptions 211
- • Flashing 211
- C.2.3.1 Switch Capacity 213
- C.2.3.2 LED Descriptions 214
- C.2.4.1 Switch Capacity 216
- • Status LED (Green) 218
- • Status LED (Yellow) 218
- • Off: No ports are assigned 218
- C.2.6.1 Switch Capacity 223
- C.2.6.2 LED Descriptions 224
- C.2.7.2 LED Descriptions 227
- C.2.9.2 LED Descriptions 233
- ShoreGear 249
- C.4.2.1 Switch Capacity 252
- C.4.3.1 Switch Capacity 255
- C.4.4.1 Switch Capacity 262
- C.5.1 IPBX-24 Voice Switch 265
- C.5.2.1 LED Descriptions 268
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