ShoreTel 930D Betriebsanweisung PDF herunterladen (Seite 32)

32 Handset User Guide ShoreTel IP Phone 930D

Managing Calls Answering Additional Calls

Diverting a Call

You can send an incoming call to another extension or to an outside number without answering the

call.

1. While the call is ringing, press the Transfer button.

2. Enter the number where you want the call sent, or press the extension’s button appearance, if you

have one programmed (a speed dial or monitored extension, located near the top of the screen).

3. Press the Transf soft key to complete the transfer to an extension.

Answering Additional Calls

If you receive an incoming call while you are on another call, you will hear a beep.

To answer the incoming call and put the existing call on hold automatically, do one of these:

 Use the 4-way controller to select the blinking call appearance button for the incoming call.

 Press the Hold button. To return to the previous call, press the call appearance key or press the

Hold button again. Continuing to press the Hold button allows you to toggle between the calls.

Transferring a Call

To transfer a call from your extension to another number:

1. Press the Transfer button. The call is put on hold.

2. Upon hearing dial tone, dial the number (or use the Directory to find the party), then do one of the

following:

 Complete a blind transfer (when you do not want to first talk to the party receiving the transfer)

by hanging up or by pressing the Transf soft key.

 Initiate a consult transfer (when you do want to speak to the recipient before transferring) by

pressing the Conslt soft key or waiting for the recipient to answer. After consultation, press the

Yes soft key to complete the transfer, or press the Cancel soft key to abandon the transfer and

return to the original call.

 Consult by intercom by pressing the More soft key, and then pressing the Intcom soft key.

 Send the call to the recipient’s voice mailbox by pressing the More soft key, and then pressing

To MB.

Note

With the appropriate permissions, you can receive up to 16 incoming calls at once. (Your system

administrator determines the maximum number.)

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ShoreTel 930D Betriebsanweisung Seite 32