ShoreTel 480g Spezifikationen

Maintenance GuideShoreTel 14August 2013

Preface For More InformationShoreTel 14 Maintenance Guide 10For More Information ShoreTel Planning and Installation GuideComprehensive guide to plann

Voicemail-Enabled Switches Switch Trunk Debug Tools4ShoreTel 14 Maintenance Guide 100Switch Trunk Debug ToolsTrunk_debug_level is a switch setting tha

Voicemail-Enabled Switches Stcli Commands4ShoreTel 14 Maintenance Guide 101To record audio from a switch port:1. From the Start menu, navigate to Cont

Voicemail-Enabled Switches SVCCLI Commands4ShoreTel 14 Maintenance Guide 102The IP addressing mode is selected from this menu. To specify the addressi

Voicemail-Enabled Switches SVCCLI Commands4ShoreTel 14 Maintenance Guide 103 The backupvm command performs on-demand back up of voicemail, Auto-Atten

Voicemail-Enabled Switches SVCCLI Commands4ShoreTel 14 Maintenance Guide 104 chgrootpassword - Change root password: The chgrootpassword command chan

Voicemail-Enabled Switches SVCCLI Commands4ShoreTel 14 Maintenance Guide 105 erasecf - Erase CF: The erasecf command completely erases all the conten

Voicemail-Enabled Switches SVCCLI Commands4ShoreTel 14 Maintenance Guide 106 restart [idle] - Restart services (if switch is idle): The restart comma

Voicemail-Enabled Switches CLI Commands4ShoreTel 14 Maintenance Guide 107CLI CommandsTab l e 14 describes the CLI commands. For a general description

Voicemail-Enabled Switches CLI Commands4ShoreTel 14 Maintenance Guide 108DumpSB Displays maximum PMCSW outputs.dumpUsedBw Displays information about

Voicemail-Enabled Switches CLI Commands4ShoreTel 14 Maintenance Guide 109ext_ecr_status Displays all configured Personalized Call Handling rules on sw

CHAPTERShoreTel 14 Maintenance Guide 111. ShoreTel ArchitectureThis chapter describes how the ShoreTel phone systems works. It includes illustrations

Voicemail-Enabled Switches CLI Commands4ShoreTel 14 Maintenance Guide 110ipdt_debug_filter Assume two extensions in the system: Ext. A and Ext. B.To p

Voicemail-Enabled Switches CLI Commands4ShoreTel 14 Maintenance Guide 111ifShow Displays the current configured network parameters.Not available on Vo

Voicemail-Enabled Switches CLI Commands4ShoreTel 14 Maintenance Guide 112msps Displays media stream statistics for all active calls on the switch.This

Voicemail-Enabled Switches CLI Commands4ShoreTel 14 Maintenance Guide 113routestatShow Displays routing statistics. Not available on Voicemail-enabled

Voicemail-Enabled Switches Cfg Utility Commands4ShoreTel 14 Maintenance Guide 114Cfg Utility CommandsTab l e 15 describes the commands available thro

Voicemail-Enabled Switches Cfg Utility Commands4ShoreTel 14 Maintenance Guide 115lmbox f f = 1 for more details List mail box information.Enter withou

Voicemail-Enabled Switches UBOOT Commands and Flags4ShoreTel 14 Maintenance Guide 116UBOOT Commands and FlagsTab l e 16 on page 116 describes the UBO

Voicemail-Enabled Switches Burnflash Commands4ShoreTel 14 Maintenance Guide 117The following actions are triggered by flag values: 0x0: Auto-negotiat

Voicemail-Enabled Switches regedit Commands4ShoreTel 14 Maintenance Guide 118regedit CommandsTab l e 19 describes the regedit commands.-ftp <Switc

Voicemail-Enabled Switches ShoreTel Server File System4ShoreTel 14 Maintenance Guide 119ShoreTel Server File SystemThis section describes where the se

ShoreTel Architecture1ShoreTel 14 Maintenance Guide 12On-hook Call from Communicator ...

Voicemail-Enabled Switches ShoreTel Server File System4ShoreTel 14 Maintenance Guide 120 The vms directory contains all the files and configuration i

CHAPTERShoreTel 14 Maintenance Guide 1215. Configuring and Maintaining400-Series IP PhonesThis chapter is about configuration and maintenance for Shor

Configuring and Maintaining 400-Series IP Phones5ShoreTel 14 Maintenance Guide 122Resetting an IP Phone ...

Configuring and Maintaining 400-Series IP Phones Overview5ShoreTel 14 Maintenance Guide 123OverviewShoreTel 400-Series IP phones differ from other Sho

Configuring and Maintaining 400-Series IP Phones IP Phone Communications5ShoreTel 14 Maintenance Guide 124The contacted switch then redirects the phon

Configuring and Maintaining 400-Series IP Phones Updating IP Phone Firmware5ShoreTel 14 Maintenance Guide 125When SRTP is used to encode the audio, th

Configuring and Maintaining 400-Series IP Phones Updating IP Phone Firmware5ShoreTel 14 Maintenance Guide 126 If you want to download firmware to pho

Configuring and Maintaining 400-Series IP Phones Boot Process5ShoreTel 14 Maintenance Guide 127b. For each type of phone selected, in the Version drop

Configuring and Maintaining 400-Series IP Phones Parameter Precedence5ShoreTel 14 Maintenance Guide 128Parameter PrecedenceWhile there are some except

Configuring and Maintaining 400-Series IP Phones Specifying Configuration Parameters on a Phone5ShoreTel 14 Maintenance Guide 1294. Do one of the foll

ShoreTel Architecture Overview1ShoreTel 14 Maintenance Guide 13OverviewThe ShoreTel system is a highly distributed, highly reliable voice communicatio

Configuring and Maintaining 400-Series IP Phones Specifying Configuration Parameters on a Phone5ShoreTel 14 Maintenance Guide 130Table 20: Phone Info

Configuring and Maintaining 400-Series IP Phones Specifying Configuration Parameters on a Phone5ShoreTel 14 Maintenance Guide 131Ethernet Network port

Configuring and Maintaining 400-Series IP Phones Specifying Configuration Parameters on a Phone5ShoreTel 14 Maintenance Guide 132Internet protocol Use

Configuring and Maintaining 400-Series IP Phones Specifying Configuration Parameters on a Phone5ShoreTel 14 Maintenance Guide 133Services Config serve

Configuring and Maintaining 400-Series IP Phones Specifying Configuration Parameters through DHCP Site-Specific Options5ShoreTel 14 Maintenance Guide

Configuring and Maintaining 400-Series IP Phones Specifying Configuration Parameters through Custom Configuration Files5ShoreTel 14 Maintenance Guide

Configuring and Maintaining 400-Series IP Phones Specifying Configuration Parameters through Custom Configuration Files5ShoreTel 14 Maintenance Guide

Configuring and Maintaining 400-Series IP Phones Receiving Configuration Settings from a Switch5ShoreTel 14 Maintenance Guide 137 Use custom power se

Configuring and Maintaining 400-Series IP Phones Configuration Parameters5ShoreTel 14 Maintenance Guide 138Table 22: Source File AbbreviationsSource

Configuring and Maintaining 400-Series IP Phones Configuration Parameters5ShoreTel 14 Maintenance Guide 139[audiohaldm] gains.p2.handsetSpeakerAnalogG

ShoreTel Architecture ShoreTel System Components1ShoreTel 14 Maintenance Guide 14Figure 1: ShoreTel System with Single-Image ManagementShoreTel Syste

Configuring and Maintaining 400-Series IP Phones Configuration Parameters5ShoreTel 14 Maintenance Guide 140[audiohaldm] gains.p8.headsetMicAnalogGainA

Configuring and Maintaining 400-Series IP Phones Configuration Parameters5ShoreTel 14 Maintenance Guide 141[audiohaldm] gains.p8cg.headsetSpeakerAnalo

Configuring and Maintaining 400-Series IP Phones Configuration Parameters5ShoreTel 14 Maintenance Guide 142[net] dot1XEnable On or OffDefault: OnEnabl

Configuring and Maintaining 400-Series IP Phones Configuration Parameters5ShoreTel 14 Maintenance Guide 143[power] sleepTimeout A number that indicate

Configuring and Maintaining 400-Series IP Phones Configuration Parameters5ShoreTel 14 Maintenance Guide 144[power] sleepInhibitStopTime A four-digit t

Configuring and Maintaining 400-Series IP Phones Configuration Parameters5ShoreTel 14 Maintenance Guide 145[system] overrideConfigServers A comma-sepa

Configuring and Maintaining 400-Series IP Phones Setting up an Alternate Configuration Server5ShoreTel 14 Maintenance Guide 146Setting up an Alternate

Configuring and Maintaining 400-Series IP Phones Viewing IP Phone Diagnostic Information5ShoreTel 14 Maintenance Guide 147Viewing IP Phone Diagnostic

Configuring and Maintaining 400-Series IP Phones Viewing Diagnostic Information on a Phone5ShoreTel 14 Maintenance Guide 1483. To return to the Diagno

Configuring and Maintaining 400-Series IP Phones Viewing Diagnostic Information on a Phone5ShoreTel 14 Maintenance Guide 1496. To return to the Diagno

ShoreTel Architecture ShoreTel Servers1ShoreTel 14 Maintenance Guide 15ShoreTel ServersEach ShoreTel system includes a main server called the Headquar

Configuring and Maintaining 400-Series IP Phones Viewing Diagnostic Information on a Phone5ShoreTel 14 Maintenance Guide 1506. To return to the Diagno

Configuring and Maintaining 400-Series IP Phones Viewing Diagnostic Information on a Phone5ShoreTel 14 Maintenance Guide 1511. With the phone on hook,

Configuring and Maintaining 400-Series IP Phones Viewing Diagnostic Information on a Phone5ShoreTel 14 Maintenance Guide 1529. Optionally, to see the

Configuring and Maintaining 400-Series IP Phones Viewing Diagnostic Information on a Phone5ShoreTel 14 Maintenance Guide 1533. With Clear configuratio

Configuring and Maintaining 400-Series IP Phones Viewing Diagnostic Information on a Phone5ShoreTel 14 Maintenance Guide 154If you specify a location

Configuring and Maintaining 400-Series IP Phones Diagnostic and Failure Messages for 400-Series IP Phones5ShoreTel 14 Maintenance Guide 155On the IP4

Configuring and Maintaining 400-Series IP Phones Diagnostic and Failure Messages for 400-Series IP Phones5ShoreTel 14 Maintenance Guide 156In addition

Configuring and Maintaining 400-Series IP Phones Diagnostic and Failure Messages for 400-Series IP Phones5ShoreTel 14 Maintenance Guide 157No config s

Configuring and Maintaining 400-Series IP Phones Diagnostic and Failure Messages for 400-Series IP Phones5ShoreTel 14 Maintenance Guide 158No Service

Configuring and Maintaining 400-Series IP Phones Diagnostic and Failure Messages for 400-Series IP Phones5ShoreTel 14 Maintenance Guide 159No upload s

ShoreTel Architecture Distributed Applications Platform1ShoreTel 14 Maintenance Guide 16Figure 2: Distributed IP Voice ArchitectureDistributed Applic

Configuring and Maintaining 400-Series IP Phones Displaying Settings for an IP Phone5ShoreTel 14 Maintenance Guide 160Displaying Settings for an IP Ph

CHAPTERShoreTel 14 Maintenance Guide 1616. Other IP EndpointsThis chapter provides information about ShoreTel phone IP endpoints other than the 400-Se

Other IP Endpoints6ShoreTel 14 Maintenance Guide 162Boot Configuration Operation ...

Other IP Endpoints Overview6ShoreTel 14 Maintenance Guide 163OverviewThe ShoreTel system manages calls and applications for three types of IP endpoint

Other IP Endpoints Embedded IP Phone Display Driver6ShoreTel 14 Maintenance Guide 164IPCSIPCS manages the IP phone configuration process, including co

Other IP Endpoints IP Phone Communications6ShoreTel 14 Maintenance Guide 165Call Manager SwitchThe call manager module of the ShoreTel Voice Switches

Other IP Endpoints IP Phone Firmware Upgrades6ShoreTel 14 Maintenance Guide 166IP Phone Firmware UpgradesThe IP phone application software can be upgr

Other IP Endpoints Diagnostic and Failure Messages6ShoreTel 14 Maintenance Guide 167Boot Save Failed Writing the boot image to flash memory failed.Rec

Other IP Endpoints Troubleshooting the IP Phone Display6ShoreTel 14 Maintenance Guide 168Troubleshooting the IP Phone DisplayThis section presents som

Other IP Endpoints Troubleshooting the IP Phone Display6ShoreTel 14 Maintenance Guide 169.The functions listed in Table 27 can be executed from a term

ShoreTel Architecture Distributed Call Control1ShoreTel 14 Maintenance Guide 17The voice switches communicate on a peer-to-peer basis, eliminating any

Other IP Endpoints Manual Phone Configuration6ShoreTel 14 Maintenance Guide 170Manual Phone ConfigurationPhones must be manually configured if you are

Other IP Endpoints Manual Phone Configuration6ShoreTel 14 Maintenance Guide 171The default Password can be changed in ShoreTel Director. For more info

Other IP Endpoints Displaying IP Phone Settings6ShoreTel 14 Maintenance Guide 172Displaying IP Phone SettingsYou can display the phone’s current IP pa

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 173Tab l e 29 lists the phone configuration file names..While booting, IP pho

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 174Additional configuration files may be included in the file by using the par

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 175560g PhonesThe default values for the 560g are slightly different. Not only

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 176For more information on the parameters, see Parameter Definitions on page 1

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 177 The Plantronics CS50 wireless headset provides its own side tone, plus “+

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 178The phones support the parameters described in Table 35 on page 179. In spe

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 179DHCP Site Specific OptionsParameters may be set from within a DHCP ACK mess

ShoreTel Architecture Single System Management1ShoreTel 14 Maintenance Guide 18In a system with more than one ShoreTel server, the ShoreTel voice swit

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 180BackLightDim Up to 4 ASCII charactersNote: Only applicable to the S6C and S

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 181Ethernet1 Up to 10 ASCII CharacterStatus of the 1st Ethernet Interface. Eth

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 182Font2Pixmap Up to 32 ASCII CharacterName of the .bmp format file that conta

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 183Include Up to 64 ASCII CharactersThe file name that is specified is read an

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 184Layer2Tagging 1 ASCII character802.1Q tagging enable on Port 10 – Disable1

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 185RingMap Up to 64 ASCII CharactersSee the document "Custom Rings and To

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 186SetupPassword 32 ASCII CharactersThis is the MD5 hash of the password that

Other IP Endpoints IP Phone Configuration6ShoreTel 14 Maintenance Guide 187SysLogInfo Up to 32 ASCII CharactersIP Address, module, verbose level, faci

Other IP Endpoints Local Keypad Procedures6ShoreTel 14 Maintenance Guide 188Local Keypad ProceduresIf DHCP is turned off and manual settings are being

Other IP Endpoints Local Keypad Procedures6ShoreTel 14 Maintenance Guide 189On the IP phones, “Line 1” and “Line 2” refer to the top and bottom lines

ShoreTel Architecture ShoreTel System Communications1ShoreTel 14 Maintenance Guide 19The ShoreTel management software also provides a complete suite o

Other IP Endpoints Local Keypad Procedures6ShoreTel 14 Maintenance Guide 190Parameter PrecedenceThe IP phones use the following order of precedence so

Other IP Endpoints PhoneCTL Command Line Tool6ShoreTel 14 Maintenance Guide 1914. DefaultsIn other words, configuration parameters have precedence ove

Other IP Endpoints Configuring Syslog Functionality for the ShoreTel IP Phones6ShoreTel 14 Maintenance Guide 192After the phonectl command, the user i

Other IP Endpoints Configuring Syslog Functionality for the ShoreTel IP Phones6ShoreTel 14 Maintenance Guide 193SetServerIPThe setServerIP command (Ta

Other IP Endpoints Retrieving Information about the IP Phone6ShoreTel 14 Maintenance Guide 194SetOutputDevThe setOutputDev command (Table 3 9 ) sets t

Other IP Endpoints Retrieving Information about the IP Phone6ShoreTel 14 Maintenance Guide 195ShowStatsThe showStats command (Tabl e 43) shows informa

Other IP Endpoints SoftPhone6ShoreTel 14 Maintenance Guide 196SoftPhoneThe ShoreTel SoftPhone can be launched through Communicator. SoftPhone does not

Other IP Endpoints Park6ShoreTel 14 Maintenance Guide 197ParkWhen a user is on a call and hits the park button, the phone remains off-hook and plays a

CHAPTERShoreTel 14 Maintenance Guide 1987. ShoreTel Service AppliancesThis chapter contains information about ShoreTel Service Appliances. It contains

ShoreTel Service Appliances Overview7ShoreTel 14 Maintenance Guide 199OverviewThe ShoreTel Service Appliance is a sealed appliance, optimized for resi

Legal NoticesShoreTel 14 Maintenance Guide 2Document and Software CopyrightsCopyright © 1998-2013 by ShoreTel Inc., Sunnyvale, California, USA. All ri

ShoreTel Architecture Call Control1ShoreTel 14 Maintenance Guide 20Figure 3: SIP, SIPS, and MGCP in a ShoreTel SystemShoreTel’s Enhanced SIP Call Con

ShoreTel Service Appliances Manual Backup7ShoreTel 14 Maintenance Guide 200There are two methods for backing up the Service Appliance:  Automatic sch

ShoreTel Service Appliances Manual Backup7ShoreTel 14 Maintenance Guide 201Accessing the Service Appliance Using the DB9 Serial Port1. Connect a seria

ShoreTel Service Appliances Restoring the Service Appliance Backup7ShoreTel 14 Maintenance Guide 202 <time> is the time when the log file was c

ShoreTel Service Appliances Disk Management7ShoreTel 14 Maintenance Guide 203The restore is complete when the restoreweb command returns you to the sv

ShoreTel Service Appliances Service Appliance Logging Process7ShoreTel 14 Maintenance Guide 204Service Appliance Logging ProcessCollaboration Manager/

ShoreTel Service Appliances Log Files7ShoreTel 14 Maintenance Guide 205Log FilesTab l e 50 lists and describes the key log files in the Service Appli

ShoreTel Service Appliances Accessing Utilities from SSH7ShoreTel 14 Maintenance Guide 206Accessing Utilities from SSHShoreTel provides access to seve

ShoreTel Service Appliances Diagnostics and Repair7ShoreTel 14 Maintenance Guide 207The administrator can execute this command only by using the root

ShoreTel Service Appliances Restore Factory Default7ShoreTel 14 Maintenance Guide 208 Restoring a backup to an Service Appliance - detailed in this c

CHAPTERShoreTel 14 Maintenance Guide 2098. ShoreTel Client ApplicationsThis chapter contains information about the ShoreTel client applications in the

ShoreTel Architecture Call Control1ShoreTel 14 Maintenance Guide 21In ShoreTel’s implementation of SIP call control, functions are split among the fol

ShoreTel Client Applications Overview8ShoreTel 14 Maintenance Guide 210OverviewThis chapter provides technical background information about the ShoreT

ShoreTel Client Applications Diagnostics8ShoreTel 14 Maintenance Guide 211Executable ModulesTab l e 51 lists and describes the top-level executable m

ShoreTel Client Applications Troubleshooting Login or Startup Problems8ShoreTel 14 Maintenance Guide 212 The values of the system extensions (AA, BAA

ShoreTel Client Applications Troubleshooting Telephony Issues8ShoreTel 14 Maintenance Guide 213d. From the Provider Usage menu, choose Do not use this

ShoreTel Client Applications Troubleshooting CAS/IPDS Issues8ShoreTel 14 Maintenance Guide 214Troubleshooting CAS/IPDS IssuesClient Application Server

ShoreTel Client Applications Troubleshooting CAS/IPDS Issues8ShoreTel 14 Maintenance Guide 215If the client session is running, determine if it is usi

ShoreTel Client Applications Troubleshooting CAS/IPDS Issues8ShoreTel 14 Maintenance Guide 216Find play request:16:38:44:809 P/TID 7132/PCMMainThread

ShoreTel Client Applications Confirming TAPI Operations8ShoreTel 14 Maintenance Guide 217location=http://10.186.0.141:5449/voicemail/download/5FXZPVBD

ShoreTel Client Applications Troubleshooting Configuration Problems8ShoreTel 14 Maintenance Guide 218 Remote TAPI Service Provider TMS ShoreTel Voi

ShoreTel Client Applications Troubleshooting MAPI Contact Import Problems Using SHAdrTst.exe8ShoreTel 14 Maintenance Guide 219Troubleshooting MAPI Con

ShoreTel Architecture Configuration1ShoreTel 14 Maintenance Guide 22Bandwidth ManagerA distributed Bandwidth Manager keeps track of intersite bandwidt

ShoreTel Client Applications Using Log Files8ShoreTel 14 Maintenance Guide 220Using Log FilesAnother critical resource for troubleshooting is the log

ShoreTel Client Applications Setup Wizard8ShoreTel 14 Maintenance Guide 221Setup WizardAnother component of the client, the Setup Wizard, continues th

ShoreTel Client Applications Existing Communicator Issues8ShoreTel 14 Maintenance Guide 222 CSISSvr-XXXXX.Log on server (basic level) CSIS-XXXX.Log

APPENDIXShoreTel 14 Maintenance Guide 223A. Event CodesThis appendix includes information about ShoreTel Event codes. It covers the following topics:O

Event Codes OverviewAShoreTel 14 Maintenance Guide 224OverviewThis appendix provides a comprehensive list of ShoreTel event codes. Organized by error

Event Codes Using the Event Code TablesAShoreTel 14 Maintenance Guide 225Using the Event Code TablesThe event tables in this appendix provide a struct

Event Codes SwitchesAShoreTel 14 Maintenance Guide 226SwitchesTab l e 54 lists and describes event codes for switches.Table 54: Event Codes: Switche

Event Codes SwitchesAShoreTel 14 Maintenance Guide 227109 Error Switch <ShoreTel Voice Switch Host Name>: Unable to seize trunk on port <port

Event Codes SwitchesAShoreTel 14 Maintenance Guide 228115 Information Switch <ShoreTel Voice Switch Host Name>: System restarted. Product: Shore

Event Codes SwitchesAShoreTel 14 Maintenance Guide 229127 Error Switch <ShoreTel Voice Switch Host Name>: Failed to forward call on <CHM Type

ShoreTel Architecture TAPI and ShoreTAPI1ShoreTel 14 Maintenance Guide 23Figure 4: Data Flow in a ShoreTel SystemTAPI and ShoreTAPIShoreTel applicati

Event Codes SwitchesAShoreTel 14 Maintenance Guide 230143 Warning Switch <ShoreTel Voice Switch Host Name>: Echo train grade F port <port num

Event Codes SwitchesAShoreTel 14 Maintenance Guide 231149 Warning Switch <ShoreTel Voice Switch Host Name>: Low Erle port <port number>.Th

Event Codes SwitchesAShoreTel 14 Maintenance Guide 232159 Error Switch <ShoreTel Voice Switch Host Name>: DHCP IP address mismatch: <IP Addre

Event Codes SwitchesAShoreTel 14 Maintenance Guide 233166 Error Switch <ShoreTel Voice Switch Host Name>: Fan failed.The fan in the ShoreTel Voi

Event Codes SwitchesAShoreTel 14 Maintenance Guide 234174 Error Switch <ShoreTel Voice Switch Host Name>: -70 Volt failure.The 70-Volt DC power

Event Codes SwitchesAShoreTel 14 Maintenance Guide 235183 Error 3.3V too high: value – d.dV3.3V too low: value – d.dVBoard failure Return for repair.1

Event Codes SwitchesAShoreTel 14 Maintenance Guide 2361306 Warning Switch <ShoreTel Voice Switch Host Name>: Call was unable to be completed due

Event Codes SwitchesAShoreTel 14 Maintenance Guide 2371314 Error(Severity level varies depending on error)Switch <ShoreTel Voice Switch Host Name&g

Event Codes SwitchesAShoreTel 14 Maintenance Guide 2381326 Information Switch <ShoreTel Voice Switch Host Name>: SoftSwitch Stopping %2.SoftSwit

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 239Telephony Management Service (TMS)Tab l e 55 lists and describes even

ShoreTel Architecture TAPI and ShoreTAPI1ShoreTel 14 Maintenance Guide 24Figure 5 on page 24 shows how the ShoreTel system uses NCC and RPC to pass TA

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 240Table 55: Event codes: TMS ID Severity Levels Message Cause Action200

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 241206 Error Switch Ethernet-Address IP-Address conflict. Expect: <MAC

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 242211 Warning Switch <ShoreTel Voice Switch Host Name> booted via

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 243212 Warning Switch <ShoreTel Voice Switch Host Name> software ve

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 244221 Error Failed to load firmware image file <FileSys.dll>. Tele

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 245231 Error The configuration for switch “<ShoreTel Voice Switch Host

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 246235 Information <Connection type user or App Server> TAPI connec

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 247243 Warning TAPI request thread timed out after <number of seconds&

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 248248 Information Failed to write to the log file <log file name>

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 249252 Information A time change of %1 was detected in the system clock.

ShoreTel Architecture Media1ShoreTel 14 Maintenance Guide 25DTAS makes the distributed TMS architecture transparent to applications and reduces the nu

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 250256 Warning This server is configured with Loopback IP address. This m

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 251259 Information The ShoreTel Telephony Management Service is reinitial

Event Codes Telephony Management Service (TMS)AShoreTel 14 Maintenance Guide 252261 Warning This ShoreTel Server is deleted from the configuration dat

Event Codes Voice Mail Port ManagerAShoreTel 14 Maintenance Guide 253Voice Mail Port ManagerTab l e 56 lists and describes event codes for voice mail

Event Codes Voice Mail Port ManagerAShoreTel 14 Maintenance Guide 254415 Error The outbound AMIS phone number for System ID %1 was not found. Verify t

Event Codes Voice Mail Port ManagerAShoreTel 14 Maintenance Guide 255421 Error Number of delivery attempts (%2) to AMIS System ID %1 exceeded. Verify

Event Codes Voice Mail Port ManagerAShoreTel 14 Maintenance Guide 2561006 Information Error writing mail box file to disk.The Voice Mail system failed

Event Codes Voice Mail Port ManagerAShoreTel 14 Maintenance Guide 2571015 Error All Voice Mail Message Server threads in use.The mail server cannot ac

Event Codes Voice Mail Port ManagerAShoreTel 14 Maintenance Guide 2581109 Information Unable to create message <message number> Error <error

Event Codes Voice Mail Port ManagerAShoreTel 14 Maintenance Guide 2591114 Information Listen unheard was unable to open message <message number>

ShoreTel Architecture Media1ShoreTel 14 Maintenance Guide 26IP Phone to VoicemailVoicemail media from IP phones and endpoints goes directly to voicema

Event Codes Media DriverAShoreTel 14 Maintenance Guide 260Media DriverTab l e 57 lists and describes event codes for the ShoreTel Media Driver.Table

Event Codes Event WatchAShoreTel 14 Maintenance Guide 261Event WatchTab l e 58 lists and describes event codes for event watch.2107 Error ShoreTel Me

Event Codes System Management InterfaceAShoreTel 14 Maintenance Guide 262System Management InterfaceTab l e 59 lists and describes event codes for th

Event Codes Trigger ServerAShoreTel 14 Maintenance Guide 263Trigger ServerTab l e 61 lists and describes event codes for trigger server.701 Informati

Event Codes Distributed Routing Service (DRS)AShoreTel 14 Maintenance Guide 264Distributed Routing Service (DRS)Tab l e 62 lists and describes event

Event Codes Kadota UtilityAShoreTel 14 Maintenance Guide 265Kadota UtilityTab l e 63 lists and describes event codes for Kadota utility.Call Accounti

Event Codes Workgroup ServerAShoreTel 14 Maintenance Guide 266Workgroup ServerTab l e 65 lists and describes event codes for workgroup server.CSISTab

Event Codes CSISAShoreTel 14 Maintenance Guide 2672401 Error CSIS Web Services contained an error (<error code>).CSIS Web services experienced a

Event Codes IP Phone Configuration Service (IPCS)AShoreTel 14 Maintenance Guide 268IP Phone Configuration Service (IPCS)Tab l e 67 lists and describe

Event Codes IP Phone Display Server (IPDS)AShoreTel 14 Maintenance Guide 269IP Phone Display Server (IPDS)Tab l e 68 lists and describes event codes

ShoreTel Architecture System Reliability1ShoreTel 14 Maintenance Guide 27System ReliabilitySystem reliability is ensured at several levels, including:

Event Codes IP Phone Display Server (IPDS)AShoreTel 14 Maintenance Guide 2702803 Warning An unexpected service control message <Message ID as hexad

Event Codes IP Phone Display Server (IPDS)AShoreTel 14 Maintenance Guide 2712807 Error The following error condition was encountered in the ShoreTel I

Event Codes IP Phone Display Server (IPDS)AShoreTel 14 Maintenance Guide 2722813 Error The IP Phone Display service was unable to recover from an appa

Event Codes IP Phone Display Server (IPDS)AShoreTel 14 Maintenance Guide 2732817 Information The IP Phone display service’s connection to the ShoreTel

APPENDIXShoreTel 14 Maintenance Guide 274B. AlertsThis chapter includes information about ShoreTel alerts. It contains the following information:Overv

Alerts Overview of AlertsBShoreTel 14 Maintenance Guide 275Overview of AlertsThis appendix provides a comprehensive list of ShoreTel alerts organized

Alerts Bandwidth AlertsBShoreTel 14 Maintenance Guide 276Bandwidth AlertsTab l e 70 describes the alerts related to bandwidth. Messages are listed al

Alerts Connection AlertsBShoreTel 14 Maintenance Guide 277Connection AlertsTab l e 71 lists and describes the alerts related to connections. Messages

Alerts Switch AlertsBShoreTel 14 Maintenance Guide 278Switch AlertsTab l e 73 describes the alerts related to switches. Messages are listed alphabeti

Alerts Switch AlertsBShoreTel 14 Maintenance Guide 279Warning Switch core is operating at an unsafe temperature.The switch is operating at a temperatu

ShoreTel Architecture Distributed Database1ShoreTel 14 Maintenance Guide 28Telephony operations involving locally controlled phones are available. Mon

Alerts Trunk Group AlertsBShoreTel 14 Maintenance Guide 280Trunk Group AlertsTab l e 74 on page 281 describes the alerts related to trunk groups. Mes

Alerts Voice Quality AlertsBShoreTel 14 Maintenance Guide 281Voice Quality AlertsTab l e 75 on page 282 describes the alerts related to voice quality

Alerts Voice Quality AlertsBShoreTel 14 Maintenance Guide 282Table 75: Voice Quality AlertsSeverity LevelDescription Cause Action and Clearing Status

APPENDIXShoreTel 14 Maintenance Guide 283C. DCOM PermissionsThis chapter contains an overview of DCOM permissions in the following sections: Overview

DCOM Permissions OverviewCShoreTel 14 Maintenance Guide 284OverviewShoreTel systems have one HQ server and multiple remote servers. Applications runni

DCOM Permissions TriggerServer PropertiesCShoreTel 14 Maintenance Guide 285Select the following permissions:Administrators: Local Launch – allow; Rem

DCOM Permissions Kadota Utilities propertiesCShoreTel 14 Maintenance Guide 286Kadota Utilities properties1. Open the KadotaUtil Properties window by s

DCOM Permissions TMSManager2 propertiesCShoreTel 14 Maintenance Guide 287Return to the KadotaUtil Properties window by clicking OK.6. Open the Identit

DCOM Permissions ZinManager PropertiesCShoreTel 14 Maintenance Guide 288Select the following permissions: Administrators: Local Launch – no selection

APPENDIXShoreTel 14 Maintenance Guide 289D. Switch Port PinoutsThis chapter contains information about ShoreTel switch port pinouts. It contains the f

ShoreTel Architecture CDR Data Storage1ShoreTel 14 Maintenance Guide 29CDR Data StorageIn the event of a WAN outage, local CDR data is stored for up t

Switch Port PinoutsDShoreTel 14 Maintenance Guide 290ShoreTel 24A Voice Switch...

Switch Port Pinouts Switch Model NumbersDShoreTel 14 Maintenance Guide 291Switch Model NumbersSwitch model numbers are located on the rear panel (Figu

Switch Port Pinouts ShoreTel 1-U Full Width Voice SwitchesDShoreTel 14 Maintenance Guide 292ShoreTel 1-U Full Width Voice Switches ShoreTel 120 (SG 1

Switch Port Pinouts ShoreTel 90 Voice SwitchDShoreTel 14 Maintenance Guide 293Power Failure Transfer Unit: Trunk Port 1 to Extension Port 12 Make Me

Switch Port Pinouts ShoreTel 90BRI Voice SwitchDShoreTel 14 Maintenance Guide 294ShoreTel 90BRI Voice SwitchFigure 19Figure 19: ShoreTel 90BRI Front

Switch Port Pinouts ShoreTel 90BRI Voice SwitchDShoreTel 14 Maintenance Guide 295Four BRI Spans, each comprising two channels: Eight channels maximum

Switch Port Pinouts ShoreTel 50 Voice SwitchDShoreTel 14 Maintenance Guide 296ShoreTel 50 Voice SwitchThe ShoreTel 50 (Figure 20) is not supported in

Switch Port Pinouts ShoreTel 50 Voice SwitchDShoreTel 14 Maintenance Guide 297Analog Port Reallocation: 30Built-in Resources: 20ShoreTel 50 Connecto

Switch Port Pinouts ShoreTel 30 Voice SwitchDShoreTel 14 Maintenance Guide 298ShoreTel 30 Voice SwitchFigure 21: ShoreTel 30 Front PlateSwitch Capaci

Switch Port Pinouts ShoreTel 30 Voice SwitchDShoreTel 14 Maintenance Guide 299ShoreTel 30 Connectors 1 3.5 mm mono connector for audio input (music o

ShoreTel 14 Maintenance Guide 3Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ShoreTel Architecture Quick Dial Call from Communicator1ShoreTel 14 Maintenance Guide 30Quick Dial Call from CommunicatorFigure 8 shows how a call dia

Switch Port Pinouts ShoreTel 30BRI Voice SwitchDShoreTel 14 Maintenance Guide 300ShoreTel 30BRI Voice SwitchFigure 22: ShoreTel 30BRI Front PlateSwit

Switch Port Pinouts ShoreTel 30BRI Voice SwitchDShoreTel 14 Maintenance Guide 301ShoreTel 30BRI Connectors 1 3.5 mm mono connector for audio input (m

Switch Port Pinouts ShoreTel 30BRI Voice SwitchDShoreTel 14 Maintenance Guide 302ShoreTel 30BRI RJ-21X Telephone and Trunk ConnectorShoreTel 220T1 Voi

Switch Port Pinouts ShoreTel 30BRI Voice SwitchDShoreTel 14 Maintenance Guide 303Figure 23: ShoreTel 220T1 Front PlateSwitch Capacity Digital Circui

Switch Port Pinouts ShoreTel 220T1A Voice SwitchDShoreTel 14 Maintenance Guide 304ShoreTel 220T1A Voice SwitchFigure 24: ShoreTel 220T1A Front PlateS

Switch Port Pinouts ShoreTel 220T1A Voice SwitchDShoreTel 14 Maintenance Guide 305 1 RJ-21X male connector for mass termination of the telephone/trun

Switch Port Pinouts ShoreTel-220E1 Voice SwitchDShoreTel 14 Maintenance Guide 306ShoreTel-220E1 Voice SwitchFigure 25Figure 25: ShoreTel-220E1 Front

Switch Port Pinouts ShoreTel T1k Voice SwitchDShoreTel 14 Maintenance Guide 307ShoreTel T1k Voice SwitchFigure 26: ShoreTel T1k Front PlateSwitch Cap

Switch Port Pinouts ShoreTel E1k Voice SwitchDShoreTel 14 Maintenance Guide 308ShoreTel E1k Voice SwitchFigure 27: ShoreTel E1k Front PlateSwitch Cap

Switch Port Pinouts Specifications – SG Voice SwitchesDShoreTel 14 Maintenance Guide 309Specifications – SG Voice SwitchesShoreTel 90V Voice SwitchFig

ShoreTel Architecture Inbound Call from a Trunk1ShoreTel 14 Maintenance Guide 31Inbound Call from a TrunkFigure 8 shows how an inbound call on a trunk

Switch Port Pinouts ShoreTel 90V Voice SwitchDShoreTel 14 Maintenance Guide 310 1 DB-9 female connector for maintenance  2 RJ-45 connectors for the

Switch Port Pinouts ShoreTel 90BRIV Voice SwitchDShoreTel 14 Maintenance Guide 311ShoreTel 90BRIV Voice SwitchFigure 29: ShoreTel 90BRIV Front PlateS

Switch Port Pinouts ShoreTel 90BRIV Voice SwitchDShoreTel 14 Maintenance Guide 312 4 RJ-45 T1 telco port ShoreTel 90BRIV RJ-21X Telephone and Trunk C

Switch Port Pinouts ShoreTel 50V Voice SwitchDShoreTel 14 Maintenance Guide 313ShoreTel 50V Voice SwitchFigure 30: ShoreTel 50V Front PlateSwitch Cap

Switch Port Pinouts ShoreTel 50V Voice SwitchDShoreTel 14 Maintenance Guide 314Power Failure Transfer Unit: Trunk Port 1 to Extension Port 12Backup

Switch Port Pinouts Specification – SG 1U Full Width SwitchesDShoreTel 14 Maintenance Guide 315Specification – SG 1U Full Width SwitchesShoreTel 120 V

Switch Port Pinouts ShoreTel 120 Voice SwitchDShoreTel 14 Maintenance Guide 316 1 RJ-11 connector for connecting an analog phone (extension 9) 1 RJ-

Switch Port Pinouts ShoreTel 24A Voice SwitchDShoreTel 14 Maintenance Guide 317ShoreTel 24A Voice SwitchFigure 32: ShoreTel 24A Front PlateSwitch Cap

Switch Port Pinouts ShoreTel 60 Voice SwitchDShoreTel 14 Maintenance Guide 318 1 RJ-21X male connector for mass termination of the telephone/trunk po

Switch Port Pinouts ShoreTel 60 Voice SwitchDShoreTel 14 Maintenance Guide 319Figure 33: ShoreTel 60 Front PlateSwitch Capacity Analog Circuit Resou

CHAPTERShoreTel 14 Maintenance Guide 322. ShoreTel ServerThis chapter provides an overview of ShoreTel servers. It contains the following information:

Switch Port Pinouts ShoreTel 40 Voice SwitchDShoreTel 14 Maintenance Guide 320ShoreTel 60 RJ-21X Telephone and Trunk ConnectorShoreTel 40 Voice Switch

Switch Port Pinouts ShoreTel 40 Voice SwitchDShoreTel 14 Maintenance Guide 321Figure 34: ShoreTel 40 Front PlateSwitch Capacity Analog Circuit Resou

Switch Port Pinouts ShoreTel T1 and ShoreTel E1 Voice SwitchesDShoreTel 14 Maintenance Guide 322ShoreTel 40 RJ-21X Telephone and Trunk ConnectorShoreT

Switch Port Pinouts ShoreTel T1 and ShoreTel E1 Voice SwitchesDShoreTel 14 Maintenance Guide 323The ShoreTel E1 provides higher-density trunking to th

APPENDIXShoreTel 14 Maintenance Guide 324E. Port UsageThis appendix contains ShoreTel port usage information and includes the following sections:Port

325 Maintenance Guide ShoreTel 14Port Usage Port Usage TablesEPort Usage TablesThe following sections provide port usage information for the ShoreTel

Port Usage Part 1 Port UsageEShoreTel 14 Maintenance Guide 326Service ApplianceCall ControlUDP 5440 - Location ServiceUDP 5441 - Call ControlUDP 5443

327 Maintenance Guide ShoreTel 14Port Usage Port Usage Part 1EIP Phone Call ControlUDP 2727 MGCPMedia StreamUDP 10000-10550 RTP (configurable)Tracerou

Port Usage Part 1 Port UsageEShoreTel 14 Maintenance Guide 328Distributed Voice Server (DVS)Port MapperTCP 111 RPC Port MapperUDP 111 RPC Port MapperC

329 Maintenance Guide ShoreTel 14Port Usage Port Usage Part 1EHeadquarters ServerPort MapperTCP 111 RPC Port MapperUDP 111 RPC Port MapperCall Control

ShoreTel Server2ShoreTel 14 Maintenance Guide 33Diagnostic and Troubleshooting Information for Servers ... 43Mo

Port Usage Part 1 Port UsageEShoreTel 14 Maintenance Guide 330Other (Like SIP endpoints)Configuration ControlUDP 68 DHCP ClientCall ControlUDP 5060 SI

331 Maintenance Guide ShoreTel 14Port Usage Port Usage Part 2EPort Usage Part 2Tab l e 90 contains the second part of the port usage information for

Port Usage Part 2 Port UsageEShoreTel 14 Maintenance Guide 332V-Switch Call ControlUDP 2427 MGCPMedia StreamUDP 10000-10550 RTP (configurable)Tracerou

333 Maintenance Guide ShoreTel 14Port Usage Port Usage Part 2EService Appliance Media StreamUDP 10000-10550 RTP (configurable) TracerouteUDP, same as

Port Usage Part 2 Port UsageEShoreTel 14 Maintenance Guide 334Communicator WindowsRPC Connection NegotiationTCP 135 MS RPC Port MapperCall ControlTCP/

335 Maintenance Guide ShoreTel 14Port Usage Port Usage Part 2EIP Phone Media StreamUDP 10000-10550 RTP (configurable) Media StreamUDP 10000-10550 RTP

Port Usage Part 2 Port UsageEShoreTel 14 Maintenance Guide 336Distributed Voice Server (continued)TMSUDP dynamic [1024-65535] – broadcast. TMS-TMS dis

337 Maintenance Guide ShoreTel 14Port Usage Port Usage Part 2EHeadquarters Server Media StreamUDP 10000-10550 RTP (configurable)TracerouteUDP, same as

ShoreTel Server Overview2ShoreTel 14 Maintenance Guide 34OverviewThe ShoreTel voice over IP telephony solution is a suite of software modules, applica

ShoreTel Server Configuration Communications2ShoreTel 14 Maintenance Guide 35Call control is provided by Headquarters and distributed voice servers ev

ShoreTel Server Services2ShoreTel 14 Maintenance Guide 36Figure 10: ShoreTel Server Database CommunicationsServicesThe ShoreTel system relies on a va

ShoreTel Server Services2ShoreTel 14 Maintenance Guide 37FTP ServicesBoth the Headquarters and DVS servers make an FTP service available for fallback

ShoreTel Server Applications2ShoreTel 14 Maintenance Guide 38IP Phone Display Service/CAS controls any actions by the IP phone display not controlled

ShoreTel Server Call Control Communications2ShoreTel 14 Maintenance Guide 39Figure 11: ShoreTel Server TAPI CommunicationsDistributed Routing Service

Table of ContentsShoreTel 14 Maintenance Guide 4Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ShoreTel Server Media Communications2ShoreTel 14 Maintenance Guide 40Media CommunicationsMedia, from the perspective of the server, connects voice mai

ShoreTel Server Integrated Server Applications2ShoreTel 14 Maintenance Guide 41Integrated Server ApplicationsThere are several integrated TAPI applica

ShoreTel Server Server Maintenance2ShoreTel 14 Maintenance Guide 42Account Code Collection Service is responsible for: Prompting the user for the acc

ShoreTel Server Diagnostic and Troubleshooting Information for Servers2ShoreTel 14 Maintenance Guide 43Diagnostic and Troubleshooting Information for

ShoreTel Server Using the Event Log2ShoreTel 14 Maintenance Guide 442. Type “regedit” to access the Registry Editor window. 3. Navigate to the followi

ShoreTel Server Using the System Logs2ShoreTel 14 Maintenance Guide 45Using the Graphical User Interface The GUI can be executed from MS Windows or fr

ShoreTel Server Using the System Logs2ShoreTel 14 Maintenance Guide 468. Press the Next button after the Save process is completed to display the FTP

ShoreTel Server Using the System Logs2ShoreTel 14 Maintenance Guide 47ExamplesThe following command line copies Voice Mail logs generated between 2 Ma

ShoreTel Server Using the Trunk Test Tool2ShoreTel 14 Maintenance Guide 48The following command line copies all voice mail logs generated today: Serve

ShoreTel Server Using the cfg Utility2ShoreTel 14 Maintenance Guide 49All commands are entered at the above prompt. Results are displayed in the comma

Table of ContentsShoreTel 14 Maintenance Guide 5Server Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ShoreTel Server Using Dr. Watson2ShoreTel 14 Maintenance Guide 50Using Dr. WatsonDr. Watson is an application debugging program included with the Micr

ShoreTel Server Using Dr. Watson2ShoreTel 14 Maintenance Guide 514. Install Dr. Watson from the command line by typing drwtsn32 -i.5. Run drwtsn32 to

ShoreTel Server Services2ShoreTel 14 Maintenance Guide 52Figure 14: Configuring Dr. WatsonServices The ShoreTel server is made up of multiple process

ShoreTel Server Services2ShoreTel 14 Maintenance Guide 53.Table 3: Service Descriptions Service Name Service ID Process Description Distributed Serve

ShoreTel Server Services2ShoreTel 14 Maintenance Guide 54ShoreWare Event Watch ServerShoreTel-EventWatch EventWatch.exe Monitors the NT Event Log and

ShoreTel Server Services2ShoreTel 14 Maintenance Guide 55ShoreWare Port MapperShoreTel-Portmap PortMap.exe Initiates RPC communication connections bet

ShoreTel Server ShoreTel Server File System2ShoreTel 14 Maintenance Guide 56ShoreTel Server File System Tab l e 4 lists the directories where the Shor

ShoreTel Server ShoreTel Server File System2ShoreTel 14 Maintenance Guide 57Table 4: ShoreTel Server File System Directory Description Default Path S

ShoreTel Server ShoreTel Server File System2ShoreTel 14 Maintenance Guide 58Templates Contains configuration files needed for IP phones<drive>\S

ShoreTel Server Registry2ShoreTel 14 Maintenance Guide 59RegistryThe ShoreTel software uses the Windows registry to store various parameters used by t

Table of ContentsShoreTel 14 Maintenance Guide 6Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ShoreTel Server ShoreTel Release Numbering Scheme2ShoreTel 14 Maintenance Guide 60It's possible to prevent updating a DVS if needed; for example,

CHAPTERShoreTel 14 Maintenance Guide 613. ShoreTel Voice SwitchesThis chapter describes maintenance considerations for ShoreTel Voice Switches. It con

ShoreTel Voice Switches Overview3ShoreTel 14 Maintenance Guide 62OverviewShoreTel Voice Switches provide physical connectivity for the PSTN and analog

ShoreTel Voice Switches ShoreTel Voice Firmware Upgrades3ShoreTel 14 Maintenance Guide 63After the call is established, TMS monitors the call and logs

ShoreTel Voice Switches Manually Upgrading the Switch’s Firmware3ShoreTel 14 Maintenance Guide 64The Quick Look page is displayed.3. Click the Site wh

ShoreTel Voice Switches IP Address from DHCP3ShoreTel 14 Maintenance Guide 65IP Address from DHCP The switch sends requests for an IP address to the D

ShoreTel Voice Switches IP Address from DHCP3ShoreTel 14 Maintenance Guide 66To select an option in ShoreTel Voice Switch CLI, enter the number associ

ShoreTel Voice Switches Accessing ShoreTel Voice Switch CLI on the SoftSwitch3ShoreTel 14 Maintenance Guide 67After you have set your IP address and b

ShoreTel Voice Switches Router Auto-Delete Properties for ICMP Redirects3ShoreTel 14 Maintenance Guide 68In order to Telnet to the SoftSwitch, the Tel

ShoreTel Voice Switches Using a Telnet Session to Set IP Address and Boot Parameters3ShoreTel 14 Maintenance Guide 69SwitchDebug - “debug_options time

Table of ContentsShoreTel 14 Maintenance Guide 7Theory of Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ShoreTel Voice Switches Using a Telnet Session to Set IP Address and Boot Parameters3ShoreTel 14 Maintenance Guide 70Table 7: Parameter Settings for

ShoreTel Voice Switches Boot Flags3ShoreTel 14 Maintenance Guide 71Boot FlagsThe boot flags allow you to alter how the switch boots up. The hexadecima

ShoreTel Voice Switches ShoreTel Voice Switch Configuration Reset3ShoreTel 14 Maintenance Guide 721. Connect a serial cable between a personal compute

ShoreTel Voice Switches Ipbxctl Utility3ShoreTel 14 Maintenance Guide 73 The burnflash utility updates the switch to the version of firmware compatib

ShoreTel Voice Switches Burnflash Utility3ShoreTel 14 Maintenance Guide 74Telnet continues to require User ID and Password entry that is distinct from

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 75The switch has a hardware failure; replace the unit and submi

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 76Commands Available Through VxWorks® CLITab l e 11 on page 76

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 77dn_plan_status Displays information about the switch's d

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 78eval_bwm_var Displays information about total and available b

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 79flsh_setBootSourceFTP Sets the switch to boot from FTP.Require

Table of ContentsShoreTel 14 Maintenance Guide 8TriggerServer Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 80ipdt_dumpExtCK Dumps information for call keys on the extensio

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 81lspTelList 2 Displays detailed information about remote conta

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 82mwi_debug_level Logs message waiting indicator setting call fl

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 83set_mpm_debug (char *) Used to print information regarding com

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 84Creating an Ethernet Trace File Using a ShoreTel Voice SwitchY

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 85etherMonDumpetherMonStopThe data generated by running these co

ShoreTel Voice Switches VxWorks® Command Line Interface3ShoreTel 14 Maintenance Guide 86TTL is a packet variable that defines the number of hops (stat

ShoreTel Voice Switches Connecting to a ShoreTel Voice Switch3ShoreTel 14 Maintenance Guide 87Connecting to a ShoreTel Voice SwitchShoreTel Voice Swit

ShoreTel Voice Switches Power over Ethernet Switches (PoE)3ShoreTel 14 Maintenance Guide 881. Connect a serial cable between a personal computer and t

ShoreTel Voice Switches Power over Ethernet Switches (PoE)3ShoreTel 14 Maintenance Guide 89IP565g 4.2 W 6.9 W 3IP655 5.7 W 9.1 W 3BB24 2.9 W 11.5 W (w

ShoreTel 14 Maintenance Guide 9PrefaceThe ShoreTel Maintenance Guide describes how to troubleshoot and solve problems that can arise in a highly compl

CHAPTERShoreTel 14 Maintenance Guide 904. Voicemail-Enabled SwitchesThis chapter describes maintenance operations for ShoreTel voicemail-enabled switc

Voicemail-Enabled Switches Overview4ShoreTel 14 Maintenance Guide 91OverviewShoreTel voicemail-enabled switches provide voicemail services and access

Voicemail-Enabled Switches Accessing Utilities for Voicemail-Enabled Switches4ShoreTel 14 Maintenance Guide 92To access ShoreTel voice switch utilitie

Voicemail-Enabled Switches Accessing Utilities for Voicemail-Enabled Switches4ShoreTel 14 Maintenance Guide 93Figure 15: PuTTY Configuration Page2. O

Voicemail-Enabled Switches Switch Utilities4ShoreTel 14 Maintenance Guide 94Switch UtilitiesA set of command-line interface (CLI) commands supports op

Voicemail-Enabled Switches Switch Utilities4ShoreTel 14 Maintenance Guide 95To open stcli: Access the Maintenance port, as described in Accessing Uti

Voicemail-Enabled Switches Server Utilities4ShoreTel 14 Maintenance Guide 96Ipbxctlipbxctl commands perform switch control and diagnostic tasks, inclu

Voicemail-Enabled Switches Booting and Restarting Voicemail-Enabled Switches4ShoreTel 14 Maintenance Guide 97To s ta r t cfg:1. Open a DOS window poi

Voicemail-Enabled Switches Manually Specifying Switch Parameters4ShoreTel 14 Maintenance Guide 98When using DHCP, ShoreTel recommends using DHCP reser

Voicemail-Enabled Switches Switch Diagnostics and Repair4ShoreTel 14 Maintenance Guide 99Flash BootThe standard method for booting a ShoreTel voicemai