ShoreTel 480 Betriebsanweisung

ShoreTel IP Phone 480/480gUser GuideAugust 2013

8User Guide ShoreTel IP Phone 480/480gGetting Started1Dialing a Voice Mailbox from Directory ...

Overview of the ShoreTel IP Phone 480/480g Getting Started1ShoreTel IP Phone 480/480g User Guide 9Overview of the ShoreTel IP Phone 480/480gWelcome to

10 User Guide ShoreTel IP Phone 480/480gGetting Started Your Phone’s Display1Figure 2: Ports on the Back of the IP Phone 480/480gYour Phone’s Display

Call Appearance Buttons and Programmable Buttons Getting Started1ShoreTel IP Phone 480/480g User Guide 11Figure 3: Elements on the Display of the IP

12 User Guide ShoreTel IP Phone 480/480gGetting Started Your Phone’s Backlight Operation1Your Phone’s Backlight OperationTo save power, the backlight

Assigning Your Extension to the Phone Getting Started1ShoreTel IP Phone 480/480g User Guide 13With the appropriate permissions (set by your ShoreTel a

14 User Guide ShoreTel IP Phone 480/480gGetting Started Operating Your Phone12. When prompted, press the Unassign soft key again.Depending on how the

Answering Calls Getting Started1ShoreTel IP Phone 480/480g User Guide 15Using the Speakerphone to Place a Call1. To place a call using the speakerphon

16 User Guide ShoreTel IP Phone 480/480gGetting Started Answering Calls1Using the Speakerphone to Answer a Call1. To answer a call, do one of the foll

Adjusting the Ring and Listening Volume Getting Started1ShoreTel IP Phone 480/480g User Guide 17Adjusting the Ring and Listening VolumeTo adjust the v

Legal NoticesShoreTel IP Phone 480/480g User Guide 2Document and Software CopyrightsCopyright © 1998-2013 by ShoreTel Inc., Sunnyvale, California, USA

18 User Guide ShoreTel IP Phone 480/480gGetting Started Guide to the Icons Displayed on Your Phone1 To unmute a call so that the caller can hear you,

Guide to the Icons Displayed on Your Phone Getting Started1ShoreTel IP Phone 480/480g User Guide 19Workgroup Agent logged outWorkgroup Agent wrap upTa

20 User Guide ShoreTel IP Phone 480/480gGetting Started Guide to the Icons Displayed on Your Phone1Orange, steady The designated extension for the pro

Guide to the Icons Displayed on Your Phone Getting Started1ShoreTel IP Phone 480/480g User Guide 21Icons displayed in the Directory indicate the prese

22 User Guide ShoreTel IP Phone 480/480gGetting Started Using Voicemail1Figure 4: Directory with Presence IconsUsing VoicemailTo access your voicemai

Using the Directory Getting Started1ShoreTel IP Phone 480/480g User Guide 23Using the DirectoryYou can use the Directory to quickly look up and dial a

24 User Guide ShoreTel IP Phone 480/480gGetting Started Accessing Speed Dial Numbers in the Directory1Accessing Speed Dial Numbers in the DirectoryIf

Using the Intercom through Directory Getting Started1ShoreTel IP Phone 480/480g User Guide 25Using the Intercom through DirectoryIf you have the prope

26 User Guide ShoreTel IP Phone 480/480gGetting Started Using the Call History Viewer1Using the Call History ViewerThe History viewer displays recent

Placing a Call Using the History Viewer Getting Started1ShoreTel IP Phone 480/480g User Guide 27c. Use the navigation key to scroll to one of the fo

ShoreTel IP Phone 480/480g User Guide 1Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

28 User Guide ShoreTel IP Phone 480/480gGetting Started Interacting with Calls14. Press the Delete soft key.The call is removed from the History viewe

Diverting an Incoming Call to Voicemail or Another Number Getting Started1ShoreTel IP Phone 480/480g User Guide 29 If all of your call appearance but

30 User Guide ShoreTel IP Phone 480/480gGetting Started Transferring a Call1To send an incoming call to voicemail: While the phone rings, do one of t

Parking and Unparking Calls Getting Started1ShoreTel IP Phone 480/480g User Guide 313. After the other party answers the call, do one of the following

32 User Guide ShoreTel IP Phone 480/480gGetting Started Picking up an Incoming Call for Another Extension1

CHAPTERShoreTel IP Phone 480/480g User Guide 332. Customizing Your PhoneThis chapter provides instructions for customizing your ShoreTel IP Phone 480/

34 User Guide ShoreTel IP Phone 480/480gCustomizing Your Phone Overview of Customizing Your Phone2Overview of Customizing Your PhoneYou can customize

Understanding Call Handling Modes Customizing Your Phone2ShoreTel IP Phone 480/480g User Guide 355. Press the call appearance button that you’d like t

36 User Guide ShoreTel IP Phone 480/480gCustomizing Your Phone Changing Your Active Call Handling Mode2The call handling modes are as follows: Standa

Changing Your Automatic Off-Hook Preference to Headset Customizing Your Phone2ShoreTel IP Phone 480/480g User Guide 37 Always means that calls receiv

Table of Contents2User Guide ShoreTel IP Phone 480/480gInteracting with Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38 User Guide ShoreTel IP Phone 480/480gCustomizing Your Phone Changing the Ringtone2The Options menu opens.3. Press the navigation key to scroll to

Enabling Simultaneous Ring Customizing Your Phone2ShoreTel IP Phone 480/480g User Guide 392. Enter your voicemail password, and press the OK soft key.

40 User Guide ShoreTel IP Phone 480/480gCustomizing Your Phone Enabling Handsfree Mode to Suppress Dial Tone for Off-Hook Headsets2Enabling Handsfree

Enabling or Disabling Simultaneous Ringing on Additional Phones Customizing Your Phone2ShoreTel IP Phone 480/480g User Guide 41 To log out, highlight

42 User Guide ShoreTel IP Phone 480/480gCustomizing Your Phone Moving a Call to Another Phone2Moving a Call to Another PhoneIf your phone is configure

CHAPTERShoreTel IP Phone 480/480g User Guide 433. Using Advanced FeaturesThis chapter provides instructions for using the advanced features of the Sho

44 User Guide ShoreTel IP Phone 480/480gUsing Advanced Features Making a Conference Call3Making a Conference CallA conference call involves more than

Using the Join Feature to Conference Active Calls Using Advanced Features3ShoreTel IP Phone 480/480g User Guide 45Using the Join Feature to Conference

46 User Guide ShoreTel IP Phone 480/480gUsing Advanced Features Paging3PagingIf your phone and other phones at your site are configured for paging, yo

Other Advanced Features Using Advanced Features3ShoreTel IP Phone 480/480g User Guide 47Table 5: Advanced Features Feature Name Star Code Description

Table of ContentsShoreTel IP Phone 480/480g User Guide 3Viewing Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48 User Guide ShoreTel IP Phone 480/480gUsing Advanced Features Other Advanced Features3Record Call You can record an active external call on your ext

CHAPTERShoreTel IP Phone 480/480g User Guide 494. Using VoicemailThis chapter provides information about using visual voicemail on your phone or the v

50 User Guide ShoreTel IP Phone 480/480gUsing Voicemail4Changing Your Call Handling Mode...

Voicemail Overview Using Voicemail4ShoreTel IP Phone 480/480g User Guide 51Voicemail OverviewA blinking red light in the upper right corner of your ph

52 User Guide ShoreTel IP Phone 480/480gUsing Voicemail Interacting with Messages in Visual Voicemail4Interacting with Messages in Visual Voicemail1.

Viewing Saved Messages in Visual Voicemail Using Voicemail4ShoreTel IP Phone 480/480g User Guide 53 If you want to listen to your messages through yo

54 User Guide ShoreTel IP Phone 480/480gUsing Voicemail Deleting Messages in Visual Voicemail46. With a saved message in focus, you can take one of th

Using the Voicemail System Using Voicemail4ShoreTel IP Phone 480/480g User Guide 55Using the Voicemail SystemThe ShoreTel voicemail system provides a

56 User Guide ShoreTel IP Phone 480/480gUsing Voicemail Interacting with New Messages in the Voicemail System4Logging in to Voicemail from an External

Listening to Saved Messages Using Voicemail4ShoreTel IP Phone 480/480g User Guide 57Replying to a Message1. Log in to voicemail.2. To listen to new me

Table of Contents4User Guide ShoreTel IP Phone 480/480g

58 User Guide ShoreTel IP Phone 480/480gUsing Voicemail Leaving a Message and Using Message Options46. To choose additional addressing options, press

Using Mailbox Options Using Voicemail4ShoreTel IP Phone 480/480g User Guide 59Using Mailbox OptionsThe Mailbox Options submenu in the voicemail system

60 User Guide ShoreTel IP Phone 480/480gUsing Voicemail Using Mailbox Options44. Record your personal greeting for the currently active mode at the to

Using Mailbox Options Using Voicemail4ShoreTel IP Phone 480/480g User Guide 61Changing Your Call Handling ModeCall handling modes lets you specify you

62 User Guide ShoreTel IP Phone 480/480gUsing Voicemail Using Mailbox Options44. Press 2 to restore the deleted message and save it.Removing Deleted M

Using Mailbox Options Using Voicemail4ShoreTel IP Phone 480/480g User Guide 634. Press 3.5. Chose one of the following options: To log in and assign

64 User Guide ShoreTel IP Phone 480/480gUsing Voicemail Using Mailbox Options4

CHAPTERShoreTel IP Phone 480/480g User Guide 655. TroubleshootingThis chapter provides information to help you diagnose and address problems with your

66 User Guide ShoreTel IP Phone 480/480gTroubleshooting Problems and Solutions5Problems and SolutionsTab le 7 shows common problems and solutions.Tab

Viewing Phone Information Troubleshooting5ShoreTel IP Phone 480/480g User Guide 67Viewing Phone InformationYou can view information about your phone,

ShoreTel IP Phone 480/480g User Guide 5Before You StartThe following sections provide an overview of this book:About This Book...

68 User Guide ShoreTel IP Phone 480/480gTroubleshooting Rebooting Your Phone5

6User Guide ShoreTel IP Phone 480/480gBefore You Start About This BookAbout This BookThis book is intended for those who use the ShoreTel IP Phone 480

CHAPTERShoreTel IP Phone 480/480g User Guide 71. Getting StartedThis chapter provides an introduction to the ShoreTel IP Phone 480/480g. It contains t