ShoreTel 210 Spezifikationen Seite 476
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Call Detail Record Reports
C – 64 ShoreTel, Inc.
AgentActivity Table
The AgentActivity Table records information about workgroup agent's availability.
Entries are made to record agents’ Login/Logout from the workgroup and to reflect
their time in Wrapup mode.
The following flow chart illustrates how new entries are added to the AgentActivity
table. The left flow shows how each time a workgroup agent logs in, a LogInOut entry
is added, which is then updated at logout time. The right flow shows how the
AgentActivity table is also updated as agents complete their handling of workgroup
calls.
Figure C-19 Entries to the AgentActivity Table
- !DMINISTRATION'UIDE 1
- 3HORE4EL 1
- Trademarks 2
- Version Information 2
- Company Information 2
- Contents 3
- HAPTER 3: SHORETEL SITES 4
- HAPTER 7: CONFIGURING TRUNKS 4
- HAPTER 10: CONFIGURING USERS 5
- HAPTER 16: MAINTENANCE 7
- HAPTER 17: REPORTING 7
- TOC – x ShoreTel, Inc 10
- Objectives 11
- Audience 11
- Organization 11
- Documentation Overview 12
- Document Conventions 13
- Preface – xiv ShoreTel, Inc 14
- Using ShoreWare Director 15
- Architectural Overview 16
- Multi-level Management 16
- Multi-user Management 17
- Preferences 18
- 1 – 6 ShoreTel, Inc 20
- Figure 1-3 Login Page 20
- Product Registration 21
- Navigation Frame 22
- Getting Help 23
- Data-Entry Frame 24
- Linking to Edit Pages 25
- List Paging 25
- Edit Pages 26
- Getting Started 27
- 1 – 14 ShoreTel, Inc 28
- 1 – 16 ShoreTel, Inc 30
- 1 – 18 ShoreTel, Inc 32
- Setting Up System Parameters 33
- Dialing Plan 34
- 2 – 4 ShoreTel, Inc 36
- Increasing Extension Length 37
- Digit Translation Tables 38
- System Extensions 39
- BOOTP Server 43
- Other Parameters 44
- Languages 45
- Licenses 46
- • Customer Name 47
- • Partner Name 47
- • Contact Name 47
- • Contact Email 47
- • Contact Phone 47
- Keyed License Types 48
- Extension Licenses 49
- Mailbox Licenses 49
- Additional Language Licenses 49
- Self-Audited Licenses 51
- Contact Information 52
- Sending Contact Information 53
- Administrative Permissions 54
- 2 – 26 ShoreTel, Inc 58
- 2 – 28 ShoreTel, Inc 60
- ShoreTel Sites 61
- Configuring Sites 62
- 3 – 4 ShoreTel, Inc 64
- 3 – 6 ShoreTel, Inc 66
- Configuring Application 67
- Distributed Voice Mail 68
- Legacy Voice Mail Integration 69
- Voice Mail and Auto-Attendant 73
- 4 – 8 ShoreTel, Inc 74
- Extension List Mapping 75
- Fax Servers 76
- Configuring Conference 77
- 5 – 4 ShoreTel, Inc 80
- Switch Models 82
- ShoreGear-90 Voice Switch 83
- /tsk/vxworks 84
- ShoreGear-50 Voice Switch 86
- 6 – 8 ShoreTel, Inc 88
- ShoreGear-220T1 Voice Switch 89
- 6 – 12 ShoreTel, Inc 92
- ShoreGear-220E1 Voice Switch 93
- 6 – 16 ShoreTel, Inc 96
- 6 – 18 ShoreTel, Inc 98
- ShoreGear-60/12 Voice Switch 100
- Configuring Switches 101
- 6 – 22 ShoreTel, Inc 102
- ShoreGear-40/8 Voice Switch 103
- 6 – 24 ShoreTel, Inc 104
- ShoreGear-T1 Voice Switch 106
- Power LED 107
- Network LEDs 107
- 6 – 28 ShoreTel, Inc 108
- ShoreGear-24 Voice Switch 109
- /ts24/vxworks 110
- IPBX-12 Port Voice Switch 112
- 6 – 34 ShoreTel, Inc 114
- 6 – 36 ShoreTel, Inc 116
- 6 – 38 ShoreTel, Inc 118
- 6 – 40 ShoreTel, Inc 120
- Before You Begin 121
- Switches List Page 121
- 6 – 42 ShoreTel, Inc 122
- 6 – 44 ShoreTel, Inc 124
- Parameters 126
- ShoreGear-T1 Configuration 128
- ShoreGear-T1 Parameters 129
- • DMS-100 130
- • National ISDN-2 (NI-2) 130
- Adding a ShoreGear-T1 131
- ShoreGear-E1 Configuration 133
- ShoreGear-E1 Parameters 134
- Adding a ShoreGear-E1 135
- SoftSwitch 136
- 6 – 58 ShoreTel, Inc 138
- Configuring Trunks 139
- Setting Up Trunks 140
- 7 – 4 ShoreTel, Inc 142
- 7 – 6 ShoreTel, Inc 144
- 7 – 8 ShoreTel, Inc 146
- Importing Local Prefixes 148
- Edit DID Range 151
- Edit DNIS Digit Map 151
- Additional Local Area Codes 152
- Nearby Area Codes 153
- Prefix Exceptions 153
- Off-System Extensions 154
- Tandem Trunking 154
- Centrex Flash 155
- Individual Trunks 156
- Add or Edit a Trunk 157
- Configuring IP Phones 159
- Setting IP Address Ranges 160
- IP Phone Address Map 160
- Setting IP Phone Options 162
- Figure 8-4 Edit User Page 165
- Assigning IP Phones by User 166
- Viewing IP Phones 167
- Renaming IP Phones 167
- Deleting and Moving IP Phones 167
- IP Phone State Display 168
- Loading Custom Ring Tones 169
- 8 – 12 ShoreTel, Inc 170
- 8 – 14 ShoreTel, Inc 172
- Setting Call Control Options 173
- 9 – 2 ShoreTel, Inc 174
- Account Codes 175
- 9 – 4 ShoreTel, Inc 176
- Bridged Call Appearances 179
- Hunt Groups 182
- 9 – 12 ShoreTel, Inc 184
- 9 – 14 ShoreTel, Inc 186
- Paging Groups 187
- Configuration 188
- Pickup Groups 190
- Configuring Pickup Groups 191
- Route Points 193
- 9 – 22 ShoreTel, Inc 194
- 9 – 24 ShoreTel, Inc 196
- 9 – 26 ShoreTel, Inc 198
- Call Control Options 199
- 9 – 30 ShoreTel, Inc 202
- 9 – 32 ShoreTel, Inc 204
- Configuring Users 205
- Classes of Service 206
- 10 – 6 ShoreTel, Inc 210
- Whisper Page 212
- Call Permissions 215
- 10 – 12 ShoreTel, Inc 216
- Voice Mail Permissions 217
- 10 – 14 ShoreTel, Inc 218
- User Groups 220
- User Group Parameters 221
- 10 – 18 ShoreTel, Inc 222
- Individual Users 223
- 10 – 20 ShoreTel, Inc 224
- Private Numbers 225
- User Import Tool 225
- 10 – 22 ShoreTel, Inc 226
- General Information 229
- 10 – 26 ShoreTel, Inc 230
- 10 – 28 ShoreTel, Inc 232
- 10 – 30 ShoreTel, Inc 234
- Personal Options 235
- CALL CONTROL OPTIONS 236
- 10 – 34 ShoreTel, Inc 238
- Call Handling Mode Delegation 240
- Find Me Destinations 244
- Programmable IP Phone Buttons 246
- Details: 252
- 10 – 54 ShoreTel, Inc 258
- • Whisper Page 260
- • Whisper Page Mute 260
- • Wrap Up Code 260
- 10 – 62 ShoreTel, Inc 266
- Wireless Headset Hook Switch 267
- System Directory Record 269
- Distribution Lists 269
- Workgroups 270
- Notify Users 271
- Anonymous Telephones 272
- Extension Lists 273
- Paging Through a List 274
- Batch Update Utility 275
- Batch Update 276
- Call Handling Mode Defaults 278
- 10 – 76 ShoreTel, Inc 280
- 10 – 82 ShoreTel, Inc 286
- 10 – 86 ShoreTel, Inc 290
- Configuring Voice Mail 291
- 11 – 2 ShoreTel, Inc 292
- AMIS Voice Mail 294
- Voice Mail Options 295
- Creating AMIS Systems 296
- Figure 11-5 AMIS Edit Page 297
- Disabling AMIS Systems 298
- AMIS Test Mailbox 298
- Configuring the 299
- Auto-Attendant 299
- 12 – 4 ShoreTel, Inc 302
- 12 – 6 ShoreTel, Inc 304
- • On-Hours 307
- • Holiday 307
- • Custom 307
- 12 – 10 ShoreTel, Inc 308
- Configuring Schedules 309
- On-Hours 311
- Holiday Schedule 312
- Custom Schedule 314
- Configuring a Custom Schedule 315
- 13 – 8 ShoreTel, Inc 316
- Configuring Workgroups 317
- Call Queuing 318
- Workgroup Call Managers 318
- 14 – 4 ShoreTel, Inc 320
- Reporting 322
- Workgroup Navigation 323
- Adding and Editing Workgroups 324
- 14 – 12 ShoreTel, Inc 328
- 14 – 14 ShoreTel, Inc 330
- Editing Workgroup Membership 331
- 14 – 20 ShoreTel, Inc 336
- Workgroup Thresholds 337
- 14 – 22 ShoreTel, Inc 338
- Managing the System 339
- Directory 339
- Managing the System Directory 340
- 15 – 2 ShoreTel, Inc 340
- page are as follows: 340
- Data-Entry Fields 341
- Go to This User Link 342
- Maintenance 343
- Quick Look 344
- Maintenance Switches Summary 345
- 16 – 4 ShoreTel, Inc 346
- 16 – 6 ShoreTel, Inc 348
- Switch Maintenance 349
- Link Section 350
- Ports Section 351
- 16 – 10 ShoreTel, Inc 352
- Hunt Groups Section 353
- IP Phone Maintenance 354
- SIP Trunks Section 355
- Details Section 355
- Figure 16-12 appears 356
- Quick Look Server Status Area 358
- Quick Look Server Events 360
- Switch Connectivity 362
- Conference Ports 363
- Event Log 364
- Viewing Event Reports 366
- Services 367
- Event Filters 368
- • Reports 372
- • Options 372
- Figure 17-2 Reports Page 373
- 17 – 6 ShoreTel, Inc 376
- Creating the Archive Database 378
- Using Office Anywhere 379
- Special Considerations 380
- Terminology 382
- Step 12 Click OK 387
- A – 12 ShoreTel, Inc 390
- Emergency 911 Operations 391
- How 911 Calls Work 392
- Roles and Responsibilities 393
- B – 4 ShoreTel, Inc 394
- Feature Operation 395
- Trunk Signaling for 911 Calls 396
- Available Caller ID Options 398
- B – 10 ShoreTel, Inc 400
- Configuring Your System 402
- B – 14 ShoreTel, Inc 404
- Figure B-7 Edit User Page 404
- B – 16 ShoreTel, Inc 406
- Figure B-9 Switch Edit Page 406
- Figure B-10 Site Edit Page 406
- Call Notification 407
- B – 18 ShoreTel, Inc 408
- Figure B-12 911 Event Log 408
- • “000” is used in Australia 409
- • “999” is used in Asia 409
- Additional Recommendations 411
- B – 22 ShoreTel, Inc 412
- Call Detail Record Reports 413
- Active CDR Database 414
- Legacy CDR Text Files 414
- MySQL Database 416
- Archival and Backup Utilities 417
- Database Backup Utility 418
- Database Restore Utility 418
- • MakeCDR.dll 420
- • MakeCDR.sql 420
- • MakeCDR_sp.sql 420
- • MackCDRArchive.exe 420
- C – 10 ShoreTel, Inc 422
- CDR Reports 424
- Formatting 425
- Party type in decimal 426
- Generating CDR Reports 428
- Interpreting CDR Reports 429
- C – 18 ShoreTel, Inc 430
- User Activity Detail Report 432
- C – 22 ShoreTel, Inc 434
- Trunk Activity Summary Report 435
- C – 24 ShoreTel, Inc 436
- Trunk Activity Detail Report 437
- Calls Included 438
- C – 28 ShoreTel, Inc 440
- Workgroup Agent Detail Report 446
- Call was transferred 448
- C – 38 ShoreTel, Inc 450
- Media Stream Summary Report 456
- Media Stream Detail Report 458
- Account Code Summary Report 460
- C – 50 ShoreTel, Inc 462
- Account Code Detail Report 463
- CDR Database 464
- Call Table 465
- C – 54 ShoreTel, Inc 466
- Call Type 468
- Connect Table 469
- PartyType 472
- PartyIDFlag 472
- ConnectReason 473
- Disconnect Reasons 474
- MediaStream Table 475
- AgentActivity Table 476
- QueueCall Table 478
- QueueStep Table 482
- I – 2 ShoreTel, Inc 484
- I – 4 ShoreTel, Inc 486
- I – 6 ShoreTel, Inc 488
- I – 8 ShoreTel, Inc 490
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