ShoreTel 210 Spezifikationen PDF herunterladen (Seite 448)

Call Detail Record Reports

C – 36 ShoreTel, Inc.

Call Type Once for each call

reported.

Indicates whether this is an incoming

workgroup call (“InWG”), an inbound non-

workgroup call (“In”), or an outbound call

(“Out”).

A call is categorized as an inbound workgroup

call if the user joined the call as a workgroup

agent. This is determined by examining the

Connect record for the user's time on the call.

The PartyType in the Connect record must be

12 (Workgroup Agent).

A call is categorized as an inbound non-

workgroup call if the Call record's CallType = 1

or 2 (internal or inbound), and the user's

Connect record has PartyType = 1 (station),

and the user was not the originator of the call

(ConnectReason in the Connect table not

equal to 19-- originate).

A call is categorized as outbound if the user

originated the call (as shown by the Connect

record having ConnectReason = 19). These

calls have CallType = 1 or 3 (internal or

outbound) in the call record.

Note that for all calls, those calls with CallType

= 1 (internal) are included only if the option to

include internal calls is chosen.

Calls that involve multiple legs are also

reported as:

• Transfer—Call was transferred.

• Conference—Call was conferenced

• Monitor—Call was monitored

• Barge-In—Call was barged

Other Calls Once for each call

reported.

Indicates calls that do not belong to Call Type

(i.e. those that are no In, InWG, or Out). This

includes:

• Transfer—Call was transferred.

• Conference—Call was conferenced

• Monitor—Call was monitored

• Barge-In—Call was barged

Trunk Once for each call

reported.

This is the first trunk that was used for the

call. This data is retrieved from the PortName

field of the Connect record for the trunk's

involvement in the call. In the case of calls not

involving a trunk, it will be blank (this can

occur with internal calls).

Field Presence/Frequency Description

1 2 ... 443 444 445 446 447 448 449 450 451 452 453 ... 489 490

Kommentare zu diesen Handbüchern

Keine Kommentare