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210
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Setting Call Control Options
9
– 22
ShoreTel, Inc.
Then click
Add new
to invoke the
Route Point
edit page (shown in Figur
e 9-14).
Figure 9-14
Route Point Edit Page
1
2
...
189
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...
489
490
!DMINISTRATION'UIDE
1
3HORE4EL
1
Trademarks
2
Version Information
2
Company Information
2
Contents
3
HAPTER 3: SHORETEL SITES
4
HAPTER 7: CONFIGURING TRUNKS
4
HAPTER 10: CONFIGURING USERS
5
HAPTER 16: MAINTENANCE
7
HAPTER 17: REPORTING
7
TOC – x ShoreTel, Inc
10
Objectives
11
Audience
11
Organization
11
Documentation Overview
12
Document Conventions
13
Preface – xiv ShoreTel, Inc
14
Using ShoreWare Director
15
Architectural Overview
16
Multi-level Management
16
Multi-user Management
17
Preferences
18
1 – 6 ShoreTel, Inc
20
Figure 1-3 Login Page
20
Product Registration
21
Navigation Frame
22
Getting Help
23
Data-Entry Frame
24
Linking to Edit Pages
25
List Paging
25
Edit Pages
26
Getting Started
27
1 – 14 ShoreTel, Inc
28
1 – 16 ShoreTel, Inc
30
1 – 18 ShoreTel, Inc
32
Setting Up System Parameters
33
Dialing Plan
34
2 – 4 ShoreTel, Inc
36
Increasing Extension Length
37
Digit Translation Tables
38
System Extensions
39
BOOTP Server
43
Other Parameters
44
Languages
45
Licenses
46
• Customer Name
47
• Partner Name
47
• Contact Name
47
• Contact Email
47
• Contact Phone
47
Keyed License Types
48
Extension Licenses
49
Mailbox Licenses
49
Additional Language Licenses
49
Self-Audited Licenses
51
Contact Information
52
Sending Contact Information
53
Administrative Permissions
54
2 – 26 ShoreTel, Inc
58
2 – 28 ShoreTel, Inc
60
ShoreTel Sites
61
Configuring Sites
62
3 – 4 ShoreTel, Inc
64
3 – 6 ShoreTel, Inc
66
Configuring Application
67
Distributed Voice Mail
68
Legacy Voice Mail Integration
69
Voice Mail and Auto-Attendant
73
4 – 8 ShoreTel, Inc
74
Extension List Mapping
75
Fax Servers
76
Configuring Conference
77
5 – 4 ShoreTel, Inc
80
Switch Models
82
ShoreGear-90 Voice Switch
83
/tsk/vxworks
84
ShoreGear-50 Voice Switch
86
6 – 8 ShoreTel, Inc
88
ShoreGear-220T1 Voice Switch
89
6 – 12 ShoreTel, Inc
92
ShoreGear-220E1 Voice Switch
93
6 – 16 ShoreTel, Inc
96
6 – 18 ShoreTel, Inc
98
ShoreGear-60/12 Voice Switch
100
Configuring Switches
101
6 – 22 ShoreTel, Inc
102
ShoreGear-40/8 Voice Switch
103
6 – 24 ShoreTel, Inc
104
ShoreGear-T1 Voice Switch
106
Power LED
107
Network LEDs
107
6 – 28 ShoreTel, Inc
108
ShoreGear-24 Voice Switch
109
/ts24/vxworks
110
IPBX-12 Port Voice Switch
112
6 – 34 ShoreTel, Inc
114
6 – 36 ShoreTel, Inc
116
6 – 38 ShoreTel, Inc
118
6 – 40 ShoreTel, Inc
120
Before You Begin
121
Switches List Page
121
6 – 42 ShoreTel, Inc
122
6 – 44 ShoreTel, Inc
124
Parameters
126
ShoreGear-T1 Configuration
128
ShoreGear-T1 Parameters
129
• DMS-100
130
• National ISDN-2 (NI-2)
130
Adding a ShoreGear-T1
131
ShoreGear-E1 Configuration
133
ShoreGear-E1 Parameters
134
Adding a ShoreGear-E1
135
SoftSwitch
136
6 – 58 ShoreTel, Inc
138
Configuring Trunks
139
Setting Up Trunks
140
7 – 4 ShoreTel, Inc
142
7 – 6 ShoreTel, Inc
144
7 – 8 ShoreTel, Inc
146
Importing Local Prefixes
148
Edit DID Range
151
Edit DNIS Digit Map
151
Additional Local Area Codes
152
Nearby Area Codes
153
Prefix Exceptions
153
Off-System Extensions
154
Tandem Trunking
154
Centrex Flash
155
Individual Trunks
156
Add or Edit a Trunk
157
Configuring IP Phones
159
Setting IP Address Ranges
160
IP Phone Address Map
160
Setting IP Phone Options
162
Figure 8-4 Edit User Page
165
Assigning IP Phones by User
166
Viewing IP Phones
167
Renaming IP Phones
167
Deleting and Moving IP Phones
167
IP Phone State Display
168
Loading Custom Ring Tones
169
8 – 12 ShoreTel, Inc
170
8 – 14 ShoreTel, Inc
172
Setting Call Control Options
173
9 – 2 ShoreTel, Inc
174
Account Codes
175
9 – 4 ShoreTel, Inc
176
Bridged Call Appearances
179
Hunt Groups
182
9 – 12 ShoreTel, Inc
184
9 – 14 ShoreTel, Inc
186
Paging Groups
187
Configuration
188
Pickup Groups
190
Configuring Pickup Groups
191
Route Points
193
9 – 22 ShoreTel, Inc
194
9 – 24 ShoreTel, Inc
196
9 – 26 ShoreTel, Inc
198
Call Control Options
199
9 – 30 ShoreTel, Inc
202
9 – 32 ShoreTel, Inc
204
Configuring Users
205
Classes of Service
206
10 – 6 ShoreTel, Inc
210
Whisper Page
212
Call Permissions
215
10 – 12 ShoreTel, Inc
216
Voice Mail Permissions
217
10 – 14 ShoreTel, Inc
218
User Groups
220
User Group Parameters
221
10 – 18 ShoreTel, Inc
222
Individual Users
223
10 – 20 ShoreTel, Inc
224
Private Numbers
225
User Import Tool
225
10 – 22 ShoreTel, Inc
226
General Information
229
10 – 26 ShoreTel, Inc
230
10 – 28 ShoreTel, Inc
232
10 – 30 ShoreTel, Inc
234
Personal Options
235
CALL CONTROL OPTIONS
236
10 – 34 ShoreTel, Inc
238
Call Handling Mode Delegation
240
Find Me Destinations
244
Programmable IP Phone Buttons
246
Details:
252
10 – 54 ShoreTel, Inc
258
• Whisper Page
260
• Whisper Page Mute
260
• Wrap Up Code
260
10 – 62 ShoreTel, Inc
266
Wireless Headset Hook Switch
267
System Directory Record
269
Distribution Lists
269
Workgroups
270
Notify Users
271
Anonymous Telephones
272
Extension Lists
273
Paging Through a List
274
Batch Update Utility
275
Batch Update
276
Call Handling Mode Defaults
278
10 – 76 ShoreTel, Inc
280
10 – 82 ShoreTel, Inc
286
10 – 86 ShoreTel, Inc
290
Configuring Voice Mail
291
11 – 2 ShoreTel, Inc
292
AMIS Voice Mail
294
Voice Mail Options
295
Creating AMIS Systems
296
Figure 11-5 AMIS Edit Page
297
Disabling AMIS Systems
298
AMIS Test Mailbox
298
Configuring the
299
Auto-Attendant
299
12 – 4 ShoreTel, Inc
302
12 – 6 ShoreTel, Inc
304
• On-Hours
307
• Holiday
307
• Custom
307
12 – 10 ShoreTel, Inc
308
Configuring Schedules
309
On-Hours
311
Holiday Schedule
312
Custom Schedule
314
Configuring a Custom Schedule
315
13 – 8 ShoreTel, Inc
316
Configuring Workgroups
317
Call Queuing
318
Workgroup Call Managers
318
14 – 4 ShoreTel, Inc
320
Reporting
322
Workgroup Navigation
323
Adding and Editing Workgroups
324
14 – 12 ShoreTel, Inc
328
14 – 14 ShoreTel, Inc
330
Editing Workgroup Membership
331
14 – 20 ShoreTel, Inc
336
Workgroup Thresholds
337
14 – 22 ShoreTel, Inc
338
Managing the System
339
Directory
339
Managing the System Directory
340
15 – 2 ShoreTel, Inc
340
page are as follows:
340
Data-Entry Fields
341
Go to This User Link
342
Maintenance
343
Quick Look
344
Maintenance Switches Summary
345
16 – 4 ShoreTel, Inc
346
16 – 6 ShoreTel, Inc
348
Switch Maintenance
349
Link Section
350
Ports Section
351
16 – 10 ShoreTel, Inc
352
Hunt Groups Section
353
IP Phone Maintenance
354
SIP Trunks Section
355
Details Section
355
Figure 16-12 appears
356
Quick Look Server Status Area
358
Quick Look Server Events
360
Switch Connectivity
362
Conference Ports
363
Event Log
364
Viewing Event Reports
366
Services
367
Event Filters
368
• Reports
372
• Options
372
Figure 17-2 Reports Page
373
17 – 6 ShoreTel, Inc
376
Creating the Archive Database
378
Using Office Anywhere
379
Special Considerations
380
Terminology
382
Step 12 Click OK
387
A – 12 ShoreTel, Inc
390
Emergency 911 Operations
391
How 911 Calls Work
392
Roles and Responsibilities
393
B – 4 ShoreTel, Inc
394
Feature Operation
395
Trunk Signaling for 911 Calls
396
Available Caller ID Options
398
B – 10 ShoreTel, Inc
400
Configuring Your System
402
B – 14 ShoreTel, Inc
404
Figure B-7 Edit User Page
404
B – 16 ShoreTel, Inc
406
Figure B-9 Switch Edit Page
406
Figure B-10 Site Edit Page
406
Call Notification
407
B – 18 ShoreTel, Inc
408
Figure B-12 911 Event Log
408
• “000” is used in Australia
409
• “999” is used in Asia
409
Additional Recommendations
411
B – 22 ShoreTel, Inc
412
Call Detail Record Reports
413
Active CDR Database
414
Legacy CDR Text Files
414
MySQL Database
416
Archival and Backup Utilities
417
Database Backup Utility
418
Database Restore Utility
418
• MakeCDR.dll
420
• MakeCDR.sql
420
• MakeCDR_sp.sql
420
• MackCDRArchive.exe
420
C – 10 ShoreTel, Inc
422
CDR Reports
424
Formatting
425
Party type in decimal
426
Generating CDR Reports
428
Interpreting CDR Reports
429
C – 18 ShoreTel, Inc
430
User Activity Detail Report
432
C – 22 ShoreTel, Inc
434
Trunk Activity Summary Report
435
C – 24 ShoreTel, Inc
436
Trunk Activity Detail Report
437
Calls Included
438
C – 28 ShoreTel, Inc
440
Workgroup Agent Detail Report
446
Call was transferred
448
C – 38 ShoreTel, Inc
450
Media Stream Summary Report
456
Media Stream Detail Report
458
Account Code Summary Report
460
C – 50 ShoreTel, Inc
462
Account Code Detail Report
463
CDR Database
464
Call Table
465
C – 54 ShoreTel, Inc
466
Call Type
468
Connect Table
469
PartyType
472
PartyIDFlag
472
ConnectReason
473
Disconnect Reasons
474
MediaStream Table
475
AgentActivity Table
476
QueueCall Table
478
QueueStep Table
482
I – 2 ShoreTel, Inc
484
I – 4 ShoreTel, Inc
486
I – 6 ShoreTel, Inc
488
I – 8 ShoreTel, Inc
490
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