ShoreTel 210 Spezifikationen Seite 309
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ShoreTel 7.5 Administration Guide 13 – 1
C
HAPTER
13
Configuring Schedules
This chapter provides information about configuring scheduling. Schedules can be
used by Hunt Groups and by the Auto-Attendant.
Figure 13-1 Schedules Main
The following schedule pages can be invoked from the Schedules page:
• On-Hours
• Holiday
• Custom
NOTE With the exception of the Off-Hours mode, each mode has a schedule
configuration page. Off-hours is equal to all time not entered in the other
schedules.
- !DMINISTRATION'UIDE 1
- 3HORE4EL 1
- Trademarks 2
- Version Information 2
- Company Information 2
- Contents 3
- HAPTER 3: SHORETEL SITES 4
- HAPTER 7: CONFIGURING TRUNKS 4
- HAPTER 10: CONFIGURING USERS 5
- HAPTER 16: MAINTENANCE 7
- HAPTER 17: REPORTING 7
- TOC – x ShoreTel, Inc 10
- Objectives 11
- Audience 11
- Organization 11
- Documentation Overview 12
- Document Conventions 13
- Preface – xiv ShoreTel, Inc 14
- Using ShoreWare Director 15
- Architectural Overview 16
- Multi-level Management 16
- Multi-user Management 17
- Preferences 18
- 1 – 6 ShoreTel, Inc 20
- Figure 1-3 Login Page 20
- Product Registration 21
- Navigation Frame 22
- Getting Help 23
- Data-Entry Frame 24
- Linking to Edit Pages 25
- List Paging 25
- Edit Pages 26
- Getting Started 27
- 1 – 14 ShoreTel, Inc 28
- 1 – 16 ShoreTel, Inc 30
- 1 – 18 ShoreTel, Inc 32
- Setting Up System Parameters 33
- Dialing Plan 34
- 2 – 4 ShoreTel, Inc 36
- Increasing Extension Length 37
- Digit Translation Tables 38
- System Extensions 39
- BOOTP Server 43
- Other Parameters 44
- Languages 45
- Licenses 46
- • Customer Name 47
- • Partner Name 47
- • Contact Name 47
- • Contact Email 47
- • Contact Phone 47
- Keyed License Types 48
- Extension Licenses 49
- Mailbox Licenses 49
- Additional Language Licenses 49
- Self-Audited Licenses 51
- Contact Information 52
- Sending Contact Information 53
- Administrative Permissions 54
- 2 – 26 ShoreTel, Inc 58
- 2 – 28 ShoreTel, Inc 60
- ShoreTel Sites 61
- Configuring Sites 62
- 3 – 4 ShoreTel, Inc 64
- 3 – 6 ShoreTel, Inc 66
- Configuring Application 67
- Distributed Voice Mail 68
- Legacy Voice Mail Integration 69
- Voice Mail and Auto-Attendant 73
- 4 – 8 ShoreTel, Inc 74
- Extension List Mapping 75
- Fax Servers 76
- Configuring Conference 77
- 5 – 4 ShoreTel, Inc 80
- Switch Models 82
- ShoreGear-90 Voice Switch 83
- /tsk/vxworks 84
- ShoreGear-50 Voice Switch 86
- 6 – 8 ShoreTel, Inc 88
- ShoreGear-220T1 Voice Switch 89
- 6 – 12 ShoreTel, Inc 92
- ShoreGear-220E1 Voice Switch 93
- 6 – 16 ShoreTel, Inc 96
- 6 – 18 ShoreTel, Inc 98
- ShoreGear-60/12 Voice Switch 100
- Configuring Switches 101
- 6 – 22 ShoreTel, Inc 102
- ShoreGear-40/8 Voice Switch 103
- 6 – 24 ShoreTel, Inc 104
- ShoreGear-T1 Voice Switch 106
- Power LED 107
- Network LEDs 107
- 6 – 28 ShoreTel, Inc 108
- ShoreGear-24 Voice Switch 109
- /ts24/vxworks 110
- IPBX-12 Port Voice Switch 112
- 6 – 34 ShoreTel, Inc 114
- 6 – 36 ShoreTel, Inc 116
- 6 – 38 ShoreTel, Inc 118
- 6 – 40 ShoreTel, Inc 120
- Before You Begin 121
- Switches List Page 121
- 6 – 42 ShoreTel, Inc 122
- 6 – 44 ShoreTel, Inc 124
- Parameters 126
- ShoreGear-T1 Configuration 128
- ShoreGear-T1 Parameters 129
- • DMS-100 130
- • National ISDN-2 (NI-2) 130
- Adding a ShoreGear-T1 131
- ShoreGear-E1 Configuration 133
- ShoreGear-E1 Parameters 134
- Adding a ShoreGear-E1 135
- SoftSwitch 136
- 6 – 58 ShoreTel, Inc 138
- Configuring Trunks 139
- Setting Up Trunks 140
- 7 – 4 ShoreTel, Inc 142
- 7 – 6 ShoreTel, Inc 144
- 7 – 8 ShoreTel, Inc 146
- Importing Local Prefixes 148
- Edit DID Range 151
- Edit DNIS Digit Map 151
- Additional Local Area Codes 152
- Nearby Area Codes 153
- Prefix Exceptions 153
- Off-System Extensions 154
- Tandem Trunking 154
- Centrex Flash 155
- Individual Trunks 156
- Add or Edit a Trunk 157
- Configuring IP Phones 159
- Setting IP Address Ranges 160
- IP Phone Address Map 160
- Setting IP Phone Options 162
- Figure 8-4 Edit User Page 165
- Assigning IP Phones by User 166
- Viewing IP Phones 167
- Renaming IP Phones 167
- Deleting and Moving IP Phones 167
- IP Phone State Display 168
- Loading Custom Ring Tones 169
- 8 – 12 ShoreTel, Inc 170
- 8 – 14 ShoreTel, Inc 172
- Setting Call Control Options 173
- 9 – 2 ShoreTel, Inc 174
- Account Codes 175
- 9 – 4 ShoreTel, Inc 176
- Bridged Call Appearances 179
- Hunt Groups 182
- 9 – 12 ShoreTel, Inc 184
- 9 – 14 ShoreTel, Inc 186
- Paging Groups 187
- Configuration 188
- Pickup Groups 190
- Configuring Pickup Groups 191
- Route Points 193
- 9 – 22 ShoreTel, Inc 194
- 9 – 24 ShoreTel, Inc 196
- 9 – 26 ShoreTel, Inc 198
- Call Control Options 199
- 9 – 30 ShoreTel, Inc 202
- 9 – 32 ShoreTel, Inc 204
- Configuring Users 205
- Classes of Service 206
- 10 – 6 ShoreTel, Inc 210
- Whisper Page 212
- Call Permissions 215
- 10 – 12 ShoreTel, Inc 216
- Voice Mail Permissions 217
- 10 – 14 ShoreTel, Inc 218
- User Groups 220
- User Group Parameters 221
- 10 – 18 ShoreTel, Inc 222
- Individual Users 223
- 10 – 20 ShoreTel, Inc 224
- Private Numbers 225
- User Import Tool 225
- 10 – 22 ShoreTel, Inc 226
- General Information 229
- 10 – 26 ShoreTel, Inc 230
- 10 – 28 ShoreTel, Inc 232
- 10 – 30 ShoreTel, Inc 234
- Personal Options 235
- CALL CONTROL OPTIONS 236
- 10 – 34 ShoreTel, Inc 238
- Call Handling Mode Delegation 240
- Find Me Destinations 244
- Programmable IP Phone Buttons 246
- Details: 252
- 10 – 54 ShoreTel, Inc 258
- • Whisper Page 260
- • Whisper Page Mute 260
- • Wrap Up Code 260
- 10 – 62 ShoreTel, Inc 266
- Wireless Headset Hook Switch 267
- System Directory Record 269
- Distribution Lists 269
- Workgroups 270
- Notify Users 271
- Anonymous Telephones 272
- Extension Lists 273
- Paging Through a List 274
- Batch Update Utility 275
- Batch Update 276
- Call Handling Mode Defaults 278
- 10 – 76 ShoreTel, Inc 280
- 10 – 82 ShoreTel, Inc 286
- 10 – 86 ShoreTel, Inc 290
- Configuring Voice Mail 291
- 11 – 2 ShoreTel, Inc 292
- AMIS Voice Mail 294
- Voice Mail Options 295
- Creating AMIS Systems 296
- Figure 11-5 AMIS Edit Page 297
- Disabling AMIS Systems 298
- AMIS Test Mailbox 298
- Configuring the 299
- Auto-Attendant 299
- 12 – 4 ShoreTel, Inc 302
- 12 – 6 ShoreTel, Inc 304
- • On-Hours 307
- • Holiday 307
- • Custom 307
- 12 – 10 ShoreTel, Inc 308
- Configuring Schedules 309
- On-Hours 311
- Holiday Schedule 312
- Custom Schedule 314
- Configuring a Custom Schedule 315
- 13 – 8 ShoreTel, Inc 316
- Configuring Workgroups 317
- Call Queuing 318
- Workgroup Call Managers 318
- 14 – 4 ShoreTel, Inc 320
- Reporting 322
- Workgroup Navigation 323
- Adding and Editing Workgroups 324
- 14 – 12 ShoreTel, Inc 328
- 14 – 14 ShoreTel, Inc 330
- Editing Workgroup Membership 331
- 14 – 20 ShoreTel, Inc 336
- Workgroup Thresholds 337
- 14 – 22 ShoreTel, Inc 338
- Managing the System 339
- Directory 339
- Managing the System Directory 340
- 15 – 2 ShoreTel, Inc 340
- page are as follows: 340
- Data-Entry Fields 341
- Go to This User Link 342
- Maintenance 343
- Quick Look 344
- Maintenance Switches Summary 345
- 16 – 4 ShoreTel, Inc 346
- 16 – 6 ShoreTel, Inc 348
- Switch Maintenance 349
- Link Section 350
- Ports Section 351
- 16 – 10 ShoreTel, Inc 352
- Hunt Groups Section 353
- IP Phone Maintenance 354
- SIP Trunks Section 355
- Details Section 355
- Figure 16-12 appears 356
- Quick Look Server Status Area 358
- Quick Look Server Events 360
- Switch Connectivity 362
- Conference Ports 363
- Event Log 364
- Viewing Event Reports 366
- Services 367
- Event Filters 368
- • Reports 372
- • Options 372
- Figure 17-2 Reports Page 373
- 17 – 6 ShoreTel, Inc 376
- Creating the Archive Database 378
- Using Office Anywhere 379
- Special Considerations 380
- Terminology 382
- Step 12 Click OK 387
- A – 12 ShoreTel, Inc 390
- Emergency 911 Operations 391
- How 911 Calls Work 392
- Roles and Responsibilities 393
- B – 4 ShoreTel, Inc 394
- Feature Operation 395
- Trunk Signaling for 911 Calls 396
- Available Caller ID Options 398
- B – 10 ShoreTel, Inc 400
- Configuring Your System 402
- B – 14 ShoreTel, Inc 404
- Figure B-7 Edit User Page 404
- B – 16 ShoreTel, Inc 406
- Figure B-9 Switch Edit Page 406
- Figure B-10 Site Edit Page 406
- Call Notification 407
- B – 18 ShoreTel, Inc 408
- Figure B-12 911 Event Log 408
- • “000” is used in Australia 409
- • “999” is used in Asia 409
- Additional Recommendations 411
- B – 22 ShoreTel, Inc 412
- Call Detail Record Reports 413
- Active CDR Database 414
- Legacy CDR Text Files 414
- MySQL Database 416
- Archival and Backup Utilities 417
- Database Backup Utility 418
- Database Restore Utility 418
- • MakeCDR.dll 420
- • MakeCDR.sql 420
- • MakeCDR_sp.sql 420
- • MackCDRArchive.exe 420
- C – 10 ShoreTel, Inc 422
- CDR Reports 424
- Formatting 425
- Party type in decimal 426
- Generating CDR Reports 428
- Interpreting CDR Reports 429
- C – 18 ShoreTel, Inc 430
- User Activity Detail Report 432
- C – 22 ShoreTel, Inc 434
- Trunk Activity Summary Report 435
- C – 24 ShoreTel, Inc 436
- Trunk Activity Detail Report 437
- Calls Included 438
- C – 28 ShoreTel, Inc 440
- Workgroup Agent Detail Report 446
- Call was transferred 448
- C – 38 ShoreTel, Inc 450
- Media Stream Summary Report 456
- Media Stream Detail Report 458
- Account Code Summary Report 460
- C – 50 ShoreTel, Inc 462
- Account Code Detail Report 463
- CDR Database 464
- Call Table 465
- C – 54 ShoreTel, Inc 466
- Call Type 468
- Connect Table 469
- PartyType 472
- PartyIDFlag 472
- ConnectReason 473
- Disconnect Reasons 474
- MediaStream Table 475
- AgentActivity Table 476
- QueueCall Table 478
- QueueStep Table 482
- I – 2 ShoreTel, Inc 484
- I – 4 ShoreTel, Inc 486
- I – 6 ShoreTel, Inc 488
- I – 8 ShoreTel, Inc 490
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