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Call Detail Record Reports

ShoreTel 6.1 Administration Guide C – 47

Figure C-20 New Entries in the Call Table

The Call table is reference by other tables, most important among them being the

Connect table. You can analyze the Call and Connect tables to understand the complete

disposition of a call as attempts are made to add parties, transfers occur, and so on.

Other tables can index the Call table, through the primary key “ID,” which is unique

for each record.

NOTE There is a CallID field that is used internally by the ShoreTel system to identify

calls. This, however, should not be used as the index into the table).

Close examination of the Call table shows that there are more calls recorded than you

may initially expect. For example, if a call is made to a workgroup, you will see an

initial call, generally from an incoming trunk. As agents are hunted, calls are made by

the workgroup server to agents. If multiple agents are hunted, there will be multiple

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