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Configuring Users

ShoreTel 6.1 Administration Guide 10 – 19

Private Numbers

Users can have private numbers that are not listed in the System Directory or in Call

Manager Quick Dialer and thus have Caller ID information suppressed. This is enabled

through the check box on the Edit User page called Make Number Private. When

checked, the user's extension becomes a Private Number.

The following conditions apply to private numbers:

• The user’s Private Number extension no longer appears in the QuickDialer for

dial-by-name operations or in the ShoreTel Directory Viewer.

• Calls placed by a Private Number user show the caller's name but not their

number to the dialed party for internal calls. This applies to analog phones, IP

phones, and associated instances of the Call Manager. The ring style is a double-

ring, indicating an internal call.

• Calls placed from a private number to an external party do not deliver a Direct-

Inward-Dial (DID) number as Caller ID when PRI trunks are used for the

outbound call. The site CESID (Caller’s Emergency Service ID) number is used for

the outbound Caller ID.

• Calls placed from a private number to an off-system extension on PRI trunks with

NI2 signaling deliver calling name information but not calling number

information.

• Routing slips and the Call Manager and History viewer show the Private Number

user's name but not their extension number.

• The Private Number users are listed with name and number in the Extension

Monitor extension selection dialog box.

• The user can be dialed directly via the telephone or the Call Manager if their

extension is known.

• Contacts imported from Microsoft Outlook or Exchange that reference a Private

Number user's extension are not blocked and are fully visible in the Call Manager

Quick Dialer.

• CDR database records show both number and name for Private Number users. The

Caller-ID Flags field will indicate that only the name is valid however.

• CDR legacy log files show the number of Private Number user calls that are

inbound or outbound calls.

• The ShoreWare Director shows number information for Private Number users as

with other users, as for example on the User List page.

General Information

General information about new and existing users is provided under the General tab

on the Edit User page, as shown in Figure 10-10.

NOTE Note that with this software release, the parameter called User Type has been

removed. Expanded user permissions have been added. Refer to “Administrative

Permissions” on page 2-20.

Parameters

The parameters under the General tab of the Edit User page are as follows:

First Name This is the first name of a user, fax machine, conference room, or

other “virtual user.”

Last Name This is the last name of the user.

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