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Appendix – Things to Remember & Lab Exercises A-5

Using the ShoreTel Call Manager Features – Student Guide

Lab 1 – Using the Personal Call Manager

As a team or as individuals, use the Personal Call Manager (PCM) software to perform

the following:

Resource Materials

• System Administration Guide

• Planning and Installation Guide

• The Telephone User Interface Guide

Launch

Launch the Personal Call Manager (PCM).

Call Control

Make call - From the QuickDialer, dial another extension by typing a partial

name.

Take call - From another extension, call another extension and have them

answer the call.

Conference – Have students in the group setup up a 3 party conference. During

the conference, drop one of the parties

Docking Options - Try out the different docking options and views.

Continue making, taking and transferring calls until students are comfortable with

the interface.

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ShoreTel ShoreWare Spezifikationen Seite 65