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1-18 Lesson 1: ShoreWare Call Manger Features

Using the ShoreTel Call Manager Features – Student Guide

Call Manager comes with predefined activities for each of the five Call Handling Modes.

You can redefine the default activity for each mode.

Figure 1.17 – Call Handling Modes

You can record a greeting for 1 or all 5 Call Handling Modes. If you do not record a

greeting for 1 of the Call Handling Modes, the ShoreTel System announces your name

along with that mode's default voice mail greeting. For example, a caller would hear "Pat

Smith is out of the office. Please leave a message at the tone."

The five Call Handling Modes are: Standard, In a Meeting, Out of Office, Extended

Absence and Custom.

Configuring Call Handling Modes:

Click the current Call Handling Mode icon in the status bar. A shortcut menu appears

with a list of the 5 modes. Click the desired Call Handling Mode. The indicator for the

selected mode appears.

Right-click the ShoreTel icon, a shortcut menu appears. Click Configure ShoreTel

System. The ShoreTel System dialog box appears.

Figure 1.18 – Configure the ShoreTel System

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