ShoreTel AP110 Betriebsanweisung PDF herunterladen (Seite 21)

handset cord is inserted securely into the jack. If the

speaker light is flashing, the call is muted; press the

key to turn mute off; the light will be steady and not

flashing.

Why don’t I see any caller ID?

Ask your system administrator to make sure your

extension is configured for MDMF caller ID format.

What if I accidentally deleted the services on

my ShoreTelphone?

If your phone is not loaded with any other Telco serv-

ices, you should be able to restore the ShoreTel fea-

tures.

Press the “services” button on the bottom right of the

phone. A restore softkey should be visible (the top

right softkey on the screen); press the restore softkey

and your ShoreTelservices should be reloaded. If the

restore softkey is not visible, follow the instructions in

the section titled Screen and Softkey Setup.

How can I get the Softkeys back when they

disappear after I have hung up the phone?

Pickup the handset or press the speaker button and the

softkeys will reappear. You can also press the “servic-

es” key and select the service in the first slot. Please

review the section of the manual titled Softkeys and

Screen states

How come the screen doesn’t show the

Transfer button right away when I’m con-

nected to a caller?

Please do not use the pickup codes (*11, *12) to pick-

ShoreT

el AP100/AP110 User Guide

FAQ

Why don’t numbers I return from the callers

list connect?

When returning a call from an outside caller, you must

add the trunk pre-dial string at the front of the num-

ber. This is usually a “9”. You can add a “9” easily by

pressing the EditNum softkey.

Incoming calls are recorded with the area code

attached, whether they are long distance or local calls.

You must remove the area code from local calls in

order to call from the Callers List, or use the Area

Code option in the options list to have local area codes

automatically removed.

Alternatively, you may need to add ‘1’ before long dis-

tance numbers in order to dial long distance.

Why is my display blank?

Ensure that the power adaptor is fully plugged into the

electrical outlet, and that the outlet is supplying power.

How do I set the time and date?

Ask your system administrator to make sure your

extension is configured for MDMF Caller ID format.

Then, the first incoming call will update the phone

with the time & date from the clock in the ShoreTel

system. Otherwise, use the Time/Date option in the

options list to manually set the time and date.

Can I turn off the light on the screen?

No. You can only adjust the contrast of the display.

Why can’t I hear a caller or be heard?

Increase the receiver or speaker volume. Make sure the

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